Human Resources Recruitment Coordinator/Customer Service Manager

All Ways Caring HomeCare•ROCK HILL, SC

25d•$17 - $18•Onsite

About The Position

The Customer Service Manager/HR Designee (CSM/HR) coordinates quality care and customer service for clients by assigning appropriate staff, scheduling services, identifying and resolving problems, and supporting optimal outcomes. The role also supports the local branch’s human resources activities, including recruiting, screening, hiring, onboarding, training, record keeping, and HR file compliance. This is an on-site position, Monday through Friday, 8:00 a.m. to 4:30 p.m. The CSM/HR coordinates client schedules and staffing, monitors care plans and changes in client condition or services, maintains documentation for agency payers, and provides consultation and training to direct care staff as needed. The position also supports recruitment, employee lifecycle processes, HR records and systems, personnel actions, and compliance with employment laws and regulations. On-call responsibilities may be required, and minimal travel may be required.

Requirements

High school diploma or GED.
Two or more years of community service, client service, or staffing experience.
Two or more years of general office and computer experience, such as Microsoft O365, scheduling, or HRIT.
Demonstrated sound decision-making and appropriate judgment based on available information.
Ability to manage and prioritize multiple tasks and communication channels while maintaining accuracy and attention to detail.
Clear, professional oral and written communication skills.
Ability to collaborate across departments and levels, build positive working relationships, and adapt leadership and communication style as needed.
Ability to adapt to changing priorities, processes, and environments and learn new tasks.
Ability to work effectively with minimal supervision and take ownership of responsibilities.
Professional conduct during routine and challenging interactions.
Ability to perform in high-pressure situations and manage reports appropriately and effectively.
Ability to respond constructively to conflict, customer concerns, and high-pressure interactions using appropriate job-specific techniques.

Nice To Haves

Some college coursework or an associate degree.
One to two years of human resources experience with high-volume recruiting.
One to two years in a supervisory role.
Prior experience delivering services to elderly, disabled, or developmentally disabled individuals.

Responsibilities

Understand and ensure adherence to each client’s agreed plan of care.
Facilitate communication among clients and their circles of care, including family members, assigned representatives, guardians, community partners, and related agencies.
Monitor and escalate changes in clients’ plans of care, services, or conditions.
Ensure proper documentation and record keeping for agency payers.
Coordinate schedules to ensure adequate staffing and process completed visits for billing and payment.
Provide consultation and training to direct care staff as needed to ensure quality care and service.
Provide HR support in recruitment, hiring, performance, retention, and compliance.
Process and review employment applications in the applicant tracking system to assess applicant qualifications or eligibility within identified timelines.
Coordinate or support new-hire onboarding and employee exit meetings.
Assist with data management and file maintenance, including daily data entry and employee data maintenance in the HRIS.
Coordinate Personnel Action Forms for assigned service sites.
Ensure compliance with federal, state, and local employment laws and regulations.
Monitor ongoing file compliance and ensure certifications and training are current and documented in the appropriate tracker.
Direct and participate in on-call responsibilities as needed.
Perform other duties as assigned.