Sales Control/ Customer Service Desk Manager

Boscov’s•Toms River, NJ

About The Position

Boscov’s is seeking a Sales Control/Customer Service Desk Manager to join its retail management team. The manager will supervise a team of associates, supporting them in building customer relationships and meeting customer needs quickly and efficiently. The role combines leadership of the Sales Control Office and Customer Service Desk with responsibility for cash accountability, balancing receipts and paperwork, and completing transactions in accordance with company policies and procedures. This is a full-time retail operations position with a starting salary of $38,000, based on experience.

Requirements

High school diploma or equivalent.
Prior money management and retail, banking, or accounting experience.
Basic accounting skills.
People management skills and the ability to lead and develop coworkers.
Excellent written, verbal, and interpersonal communication skills.
Creative problem-solving skills.
Ability to learn computer systems, POS registers, and Telxon, and to interpret reports.
Availability to work varied days and hours as the work schedule requires, including evenings and weekends.

Nice To Haves

Bachelor’s degree.

Responsibilities

Supervise and participate in the accountability and balancing of cash receipts and paperwork.
Investigate and resolve discrepancies.
Order supplies for the Customer Service Desk.
Supervise, train, and coordinate the Sales Control Office and Customer Service Desk.
Complete transactions and paperwork accurately and efficiently while adhering to company policies and procedures.
Lead and develop associates to provide excellent customer service.