Sales Control/ Customer Service Desk Manager

Boscov's • Toms River, NJ

4d

About The Position

Boscov’s is seeking a Sales Control/Customer Service Desk Manager to join its retail team. This role is part of a fast-paced management team and supervises associates responsible for engaging customers and meeting their needs quickly and efficiently. The manager oversees the Sales Control Office and Customer Service Desk, while also participating in the accountability and balancing of cash receipts and paperwork. The position calls for prior management experience and strong organizational and customer service skills.

Requirements

• High school diploma or equivalent.
• Prior money management experience and retail, banking, or accounting experience.
• Basic accounting skills.
• People management skills, including the ability to lead and develop coworkers.
• Excellent written, verbal, and interpersonal communication skills.
• Creative problem-solving skills.
• Ability to learn computer systems, POS registers, and Telxon, and to interpret reports.
• Availability to work varied days and hours as the work schedule requires, including evenings and weekends.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Supervise and participate in the accountability and balancing of cash receipts and paperwork.
• Investigate and resolve discrepancies.
• Order supplies for the Customer Service Desk.
• Supervise, train, and coordinate the Sales Control Office and Customer Service Desk.
• Complete transactions and paperwork accurately and efficiently while following company policies and procedures.
• Lead and engage coworkers to provide excellent customer service.

Benefits

• Competitive compensation and benefits package.
• Comprehensive medical, dental, and vision benefits.
• Voluntary short-term and long-term disability coverage.
• Company-paid life insurance.
• 401(k) with company match.
• Weekly pay.
• Paid vacation.
• Liberal employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED