Sales Control/ Customer Service Desk Manager

Boscov’s • North Cornwall Township, PA

8d

About The Position

Boscov’s is seeking a Sales Control/Customer Service Desk Manager to join its retail management team. The manager supervises associates and helps ensure customers receive quick and efficient service. The role involves overseeing and participating in the accountability and balancing of cash receipts and paperwork, while supporting the Sales Control Office and Customer Service Desk. Previous management experience, strong organizational skills, and customer service skills are important for success.

Requirements

• High school diploma or equivalent.
• Prior money management and retail, banking, or accounting experience.
• Basic accounting skills.
• People management skills and the ability to lead and develop coworkers.
• Excellent written, verbal, and interpersonal communication skills.
• Creative problem-solving skills.
• Ability to learn computer systems, POS registers, and Telxon, and to interpret reports.
• Availability to work varied days and hours as the work schedule requires, including evenings and weekends.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Supervise and participate in the accountability and balancing of cash receipts and paperwork.
• Investigate and resolve discrepancies.
• Order supplies for the Customer Service Desk.
• Supervise, train, and coordinate the Sales Control Office and Customer Service Desk.
• Complete transactions and paperwork accurately and efficiently while adhering to company policies and procedures.
• Lead associates in engaging coworkers to provide excellent customer service.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Voluntary short-term and long-term disability.
• Company-paid life insurance.
• 401(k) with company match.
• Weekly pay.
• Paid vacation.
• Liberal employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED