Recreation Center Customer Service - Control Desk

City of Newport•Recreation Center, OR

About The Position

The City of Newport is hiring a Customer Service Representative for the Recreation Center control desk. This temporary assignment is expected to last 4–5 months to help cover planned leaves of absence. It begins at 8 hours per week and gradually increases to as many as 29 hours per week. The schedule varies, with shifts discussed and posted in advance, and includes evenings and weekends. The representative welcomes and assists patrons, answers and directs phone calls, sells passes, registers participants, processes payments, and assists with room reservations. The role also supports facility safety and security, enforces department policies, maintains a clean and welcoming desk and entry area, and helps with recreation center projects and activities. The position is part-time and non-exempt. A typical qualification is a high school diploma or equivalent and six months of general office or related experience, or an equivalent combination of education and experience. The role requires customer-service and office-procedure knowledge; basic accounting and bookkeeping knowledge; computer, software, and standard office equipment skills; strong communication, organization, time-management, math, and interpersonal skills; and the ability to multitask, maintain confidentiality, work independently and with a team, and learn recreation-specific software. First Aid/CPR/AED certification within 30 days of hire is desirable. The work involves frequent sitting, standing, bending, kneeling, stooping, communicating, reaching, and manipulating objects. It requires frequent lifting or moving of materials up to 25 pounds and occasional lifting or moving of materials up to 60 pounds. Manual dexterity and coordination are needed for operating computers, keyboards, telephones, and standard office equipment.

Requirements

High school diploma or equivalent and six months of general office or related experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Knowledge of effective customer service and general office procedures.
Knowledge of basic accounting and bookkeeping principles.
Skill using personal computers, related software programs, and standard office equipment.
Attention to detail and strong time-management, organization, and prioritization skills.
Strong customer-service orientation, interpersonal skills, and oral and written communication skills.
Strong math skills, including the ability to add, subtract, multiply, and divide in daily work.
Ability to communicate professionally and effectively with individuals and groups.
Ability to establish and maintain effective professional relationships with City management, employees, Council members, other entities, and the public.
Ability to maintain confidentiality and use discretion.
Ability to multitask in a busy environment and work independently as well as in a team environment.
Ability to learn recreation-specific software, be self-motivated, and carry assignments through to completion.
Physical ability to perform the essential job functions.

Nice To Haves

First Aid/CPR/AED certification within 30 days of hire.

Responsibilities

Open and close the Recreation Center.
Greet patrons in person and by telephone and provide information and assistance.
Answer and direct phone calls.
Register customers and receive payments for classes, passes, and room rentals.
Handle complex payment transactions and balance money in drawers and concessions before, during, and after shifts.
Sell and restock concessions.
Reserve rooms for classes, special events, and rentals.
Provide information about events and activities at the Recreation Center, Senior Center, and Parks.
Create flyers and make copies for current and upcoming activities.
Manage household information for Recreation Center members.
Clean and maintain the desk area, break room, and entry area.
Report needed repairs and help maintain a safe, secure facility.
Assist with building security and monitor the security video system.
Enforce department policies and procedures professionally and with a customer-focused mindset.
Assist with Recreation Center projects.
Maintain positive working relationships with colleagues, supervisors, clients, and others.
Perform other duties as assigned.