Customer Service Manager
About The Position
Taylor Corporation is seeking a Customer Service Manager for its Print & Service Solutions Labeling Solutions Team, onsite in Dayton, Ohio. The role manages customer relationships and service operations to ensure customer satisfaction, achieve client key performance indicators and meet service level agreements. The manager hires, trains, retains, coaches, mentors, and leads associates; assigns and manages workflow; and communicates issues, concerns, and results across internal and external organizations. The position requires strong communication, organizational, project management, and presentation skills.
Requirements
- Previous experience managing direct reports.
- Document management industry experience.
- Strong project management skills.
- Strong presentation skills.
- One to three years of related experience and/or training in telemarketing or customer service.
- Strong leadership, communication, and organizational skills.
- PC and Microsoft Office software skills.
- Must be authorized to work in the United States without employer sponsorship.
Nice To Haves
- Bachelor’s degree.
- At least one year of supervisory experience, or an equivalent combination of education and experience.
Responsibilities
- Direct and coordinate customer service operations in accordance with company guidelines and policies, ensuring client key performance indicators and expectations are met.
- Manage staffing levels to address fluctuations in customer demand and program needs.
- Manage performance across programs to meet and exceed expectations.
- Recruit, hire, train, and retain associates.
- Identify opportunities for improvement within teams and develop and implement comprehensive plans to meet customer requirements and improve center efficiency.
- Coordinate information between internal departments to help attain client and company goals.
- Manage customer relationships and resolve customer concerns in a timely and effective manner.
- Assign and manage workflow and associates to meet customer service level agreements.
- Coach, mentor, and manage associates’ performance goals.
- Monitor quality, quantity, productivity, and attendance.
Benefits
- Choice of several health plans.
- Dental coverage.
- Vision coverage.
- Wellness programs.
- Life and disability coverage.
- Flexible spending accounts.
- Health savings accounts.
- 401(k) plan with company match.
- Paid time off.
- 64 hours of annual holiday pay.
- DailyPay, allowing employees to access pay on their first day.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
