Customer Service Manager

BrightSpring Health Services•Newnan, GA

26d

About The Position

The Customer Service Manager (CSM) manages quality care, customer service, employee performance, and overall customer satisfaction for clients. The role helps ensure clients receive individualized care in their homes, supervises caregivers, and maintains relationships with clients and referral and payor partners. The position includes employee scheduling, documentation, periodic home visits, and safety checks.

Requirements

Prior scheduling and management or supervisory experience.
Accountable and reliable, with the ability to work independently and exercise good judgment.
Valid driver’s license and auto insurance.
Effective verbal and written communication skills.
Excellent customer service skills.
Able to work effectively in a fast-paced environment and manage client or employee needs with urgency.
Well-organized, friendly, compassionate, and able to build positive relationships and partnerships.

Nice To Haves

Associate or bachelor’s degree in business, nursing, social services, or a related field of study is preferred, subject to regulatory requirements.

Responsibilities

Oversee quality care and overall client satisfaction.
Supervise and provide guidance to caregivers who provide direct care to clients.
Manage employee scheduling, identify problem situations, and implement proactive solutions.
Maintain strong and positive relationships with referral partners, payor sources, and clients.
Ensure proper documentation and record-keeping.
Conduct periodic home visits and safety checks.