Creative Director Jobs

About The Position

Requirements

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitors
• A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets
• Strong English proficiency
• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Nice To Haves

• Luxury retail background
• Social media savvy
• Experience with live-stream shopping or video demos
• Clienteling and data acquisition skills

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
• Process transactions efficiently (purchases, returns, exchanges, online pickups)
• Support inventory cycles: receive shipments, stock shelves, and manage product movement
• Assist teammates in functional areas as required
• Foster a collaborative, trust-based environment; encourage team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance