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Medical Courier

Quest Diagnostics

About The Position

Quest Diagnostics is hiring a Medical Courier in Grand Rapids, Michigan. The role follows a scheduled route transporting medical specimens and laboratory materials so they reach patients and healthcare teams safely and on time. Couriers work independently in a mobile role, communicate with healthcare and laboratory staff, and represent the company’s diagnostic services. The position is scheduled Monday through Friday from 3:00 PM to 10:30 PM, with rotational weekends. A company-provided non-CDL vehicle and mobile tools are used to complete and track deliveries. Employees may be eligible for a shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours; additional details are provided if an offer is extended.

Requirements

  • Valid driver's license and at least three years of driving experience.
  • Provide a Motor Vehicle Record showing no more than two moving violation convictions in the previous 36 months, with none in the most recent 12 months.
  • Strong customer service and communication skills.
  • Strong attention to detail and reliable documentation skills.
  • Ability to work independently and solve problems on the road.
  • Comfort using mobile devices or scanning tools.
  • Ability to lift up to 30 pounds and remain on the move for much of the shift.

Nice To Haves

  • Prior medical, customer service, courier, or logistics experience is strongly preferred.

Responsibilities

  • Pick up, transport, and deliver medical specimens and laboratory materials on a scheduled route.
  • Communicate professionally with doctors, nurses, and laboratory staff to ensure timely deliveries.
  • Safely operate a company-provided non-CDL vehicle.
  • Use handheld scanners, route software, and mobile apps to track deliveries.
  • Ensure proper specimen handling, labeling, storage, and documentation.
  • Comply with DOT, HIPAA, OSHA, and internal safety standards.

Benefits

  • Medical, dental, vision, and life insurance, wellness programs, and short- and long-term disability, subject to eligibility.
  • 401(k) with company match.
  • Employee stock purchase plan.
  • Paid time off.
  • Tuition reimbursement.
  • Career advancement opportunities through internal mobility and continuous development.
  • Uniforms provided.
  • Potential shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.

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