Community Property Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Minimum two years of affordable housing property management experience, with experience in LIHTC, HUD, and/or HOME program.
• Knowledge of Microsoft Office software (Word, Excel and Outlook).
• General knowledge of property management software (RealPage, etc.).
• Ability to develop and implement budgets and variance reports.
• Skills in tenant problem solving and de-escalation.
• Professional and positive attitude towards tenants, staff, vendors, and other organizations.
• Access to a personal vehicle or alternative reliable transportation to be used to conduct ACOF business.
• Ability to meet California minimum and ACOF insurance requirements if driving on company business.
• Required to live on-site (for buildings with 16 or more units).

Nice To Haves

• Bachelor’s degree.
• Experience leasing up a new affordable housing development.
• Experience in or knowledge of best practices in Permanent Supportive Housing.
• Bilingual Spanish/English.
• Valid CA driver's license.

Responsibilities

• Responsible for the overall physical and fiscal operation of their supportive housing property.
• Collect and accurately record rents, achieve collection benchmarks and maintain computer records according to ACOF procedures.
• Maintain occupancy rate at budgeted targets by actively performing functions related to leasing and lease renewal, including interviewing applicants to determine eligibility, showing units and interfacing with relevant government agencies and in accordance with Fair Housing, funder requirements, and ACOF’s Property Management policies and procedures.
• Maintain accurate tenant files with required documentation that passes audits in accordance with regulatory requirements and ACOF policies and procedures, including annual income recertifications.
• Conduct property and unit inspections and respond to third party inspection reports.
• Order office and property supplies as needed and submit check requests to accounting for payment.
• Other duties related to day-to-day operations tasks may be assigned.
• In coordination with maintenance staff, ensure that the property’s appearance is well maintained.
• Perform daily walk-through of property and conduct light housekeeping.
• Prepare work orders and coordinate/schedule repairs with maintenance staff or third party vendors, including securing and evaluating bids with third-party vendors and submitting for approval, per policy and procedures.
• Schedule annual inspections and maintenance of gutters, fire extinguishers, air conditioners, heaters, smoke alarms, project fire system, backflow system, storm drains, and other systems as required.
• Maintain a tracking log of major purchases, replacements, and maintenance repairs.
• Regularly review property expenses to align with budget goals and to identify opportunities for cost savings.
• Manage and coordinate maintenance staff to ensure work orders are completed in a timely manner.
• Monitor and track maintenance requests, follow up on outstanding work orders, and ensure accurate input and approval of maintenance staff time within the designated timekeeping system.
• Provide professional customer service to tenants in partnership with services and maintenance staff.
• Respond to tenant complaints and questions professionally, fairly, and consistently, and within a reasonable time frame.
• Enforce the lease and house rules, and prepare and post professionally written notices to tenants (i.e., warnings, inspections, etc.).
• Identify and report complex situation(s) and/or potential concern(s) involving the property and tenants to Property Supervisor in a timely manner.
• Prepare detailed written incident reports and documentation in accordance with ACOF’s procedures.
• Counsel tenants who are not complying with the terms of the lease and concerning delinquent payments.
• Meet with Case Managers or other service providers, at a minimum on a bi-weekly basis to proactively address issues and promote retention, assist with tenant activities, address specific problems, plan meetings, or support activities.
• Participate in hearings and appeals, as needed.