Assistant Community Manager-Blvd/Neal Terrace
About The Position
Arnold Grounds Apartment Management is seeking a highly motivated, organized, and experienced Assistant Community Manager for Blvd/Neal Terrace Apartments in Cleveland, Ohio. The role supports the Community Manager in daily property operations, resident relations, leasing, occupancy goals, recordkeeping, and compliance with applicable housing regulations. The position focuses on affordable multifamily housing, including resident eligibility and certification requirements under HUD, LIHTC, and other affordable housing programs. The Assistant Community Manager may perform Community Manager responsibilities when assigned or when the manager is absent.
Requirements
- Strong customer service skills and experience with property management operations, resident relations, leasing, and affordable housing compliance.
- Knowledge of annual recertifications, interim certifications, income verification, and tenant eligibility requirements.
- Strong understanding of leasing procedures, rent collections, resident relations, and Fair Housing requirements.
- Excellent written and verbal communication skills.
- Strong organizational skills and ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to work independently while maintaining a positive, team-oriented attitude.
- Strong attention to detail and accuracy when handling resident files and compliance documentation.
- Professional demeanor and commitment to providing exceptional customer service.
Nice To Haves
- Minimum 2–3 years of experience in multifamily property management preferred.
- Affordable housing experience with HUD Project-Based Section 8 and/or Low-Income Housing Tax Credit (LIHTC) programs strongly preferred.
- Experience with property management software such as Yardi, RealPage, or similar systems preferred.
Responsibilities
- Assist the Community Manager with daily property operations, administrative duties, and resident relations.
- Process rental applications, verify eligibility, and maintain accurate applicant and resident files.
- Assist with annual and interim recertifications in accordance with applicable HUD, LIHTC, and other affordable housing program requirements.
- Maintain accurate resident records and ensure compliance with company policies and regulatory requirements.
- Collect rent payments, monitor delinquent accounts, and assist with collection efforts.
- Prepare and distribute resident notices, lease renewals, and other required correspondence.
- Assist with leasing activities, apartment showings, move-ins, move-outs, and occupancy reporting.
- Respond professionally to resident concerns, complaints, and maintenance requests.
- Coordinate with maintenance personnel regarding work orders, apartment turnovers, and resident service needs.
- Assist with preparing monthly property reports, financial documentation, and compliance reports.
- Maintain organized files and ensure timely completion of required certifications and documentation.
- Support property inspections, audits, and regulatory compliance reviews.
- Perform Community Manager responsibilities when assigned or during the manager's absence.
Benefits
- Competitive compensation based on experience and qualifications.
- Medical, dental, and vision insurance options.
- Paid time off and company-recognized holidays.
- Opportunities for career advancement and professional development.
- Supportive leadership and a collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
