Community Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, sales, or retail.
• At least three months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
• At least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
• Must pass a background check, conducted and considered in accordance with applicable law.
• Ability to meet physical demands that frequently include remaining stationary, including standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

• Management experience in retail, convenience store, grocery, finance, service, or a related industry.
• Experience in check cashing, document verification, or money order processing.
• Bilingual English/Spanish; may be required at certain locations.

Responsibilities

• Offer financial services suited to customers’ needs and support customer success.
• Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
• Complete daily call campaigns to market services, build business, and strengthen customer relationships and brand loyalty.
• Oversee account management and recovery, including collection calls, while maintaining customer service and preventing losses and charge-offs.
• Maintain accurate and reliable customer information in the point-of-sale system.
• Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
• Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Meet company performance standards through business-to-business partnerships, referrals, and in-store and community events.
• Maintain security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
• Help ensure compliance with company policies and procedures and applicable laws and regulations; help conduct store audits, create reports, and compile financial data.
• Monitor and maintain the appearance and cleanliness of the store and arrange maintenance for basic facility needs.
• Work efficiently in a fast-paced, changing environment, manage multiple tasks, and meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross-brand training and opportunities across the company’s brands.
• Key holder program to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance choices that include telemedicine and medical spending account options (HSA/FSA).
• Traditional and Roth 401(k) retirement plans with a company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program providing access to mental health resources and life coaching for employees and family members.
• Access to discounts from nationwide and local retailers through the Discount Marketplace.
• Paid time off, starting at 12 days in the first year and increasing over time.