Cloud & Platform Services Manager (Classified Manager)

Solano Community College•Fairfield, CA

About The Position

Under the direction of the assigned supervisor, the Cloud & Platform Services Manager plans, administers, and continuously improves the District’s cloud, infrastructure, and enterprise platform services program. The position ensures secure, reliable, and integrated technology services delivered through cloud, SaaS, AI-enabled platforms, and vendor-managed environments in support of institutional operations, student services, and data-informed decision-making. The role owns a major functional program area encompassing cloud services, identity and access management, enterprise platform enablement, and software-defined, cloud-managed network and connectivity services. These are managed as integrated, service-based capabilities rather than District-operated physical infrastructure. The manager exercises independent judgment in setting service standards, coordinating vendor-delivered infrastructure, and aligning distributed services with District priorities, and directly supervises assigned staff. This management-level classification is responsible for program administration, service ownership, and supervisory oversight of District cloud and platform services. It differs from traditional infrastructure roles focused on on-premise networking, storage, and compute. The incumbent does not primarily install, maintain, or repair physical systems. Connectivity responsibilities are limited to enterprise data access and identity-integrated network services, not standalone voice or telephony platforms. The position may require work at other campus locations and at all District locations as necessary, including work outside core hours. Work is typically performed in a computer operations/classroom environment.

Requirements

Bachelor’s degree in computer science, information systems, or a related field; additional qualifying experience may substitute for education on a year-for-year basis.
Five years of progressively responsible experience in cloud services, enterprise platforms, or distributed technology environments.
At least two years of experience in a lead or supervisory capacity.
Knowledge of cloud computing, SaaS-based environments, and AI-enabled platforms.
Knowledge of software-defined networking and cloud-managed connectivity models.
Knowledge of identity and access management concepts.
Knowledge of enterprise platform and integration frameworks.
Knowledge of technology service delivery models and service management practices.
Knowledge of cybersecurity principles and risk management.
Knowledge of project planning and implementation methods.
Knowledge of budgeting, resource planning, and vendor management.
Knowledge of supervision, training, and evaluation principles.
Ability to plan, organize, and administer a complex, distributed technology services program.
Ability to exercise independent judgment in decision-making and problem resolution.
Ability to supervise, train, and evaluate assigned personnel.
Ability to develop and implement standards, policies, and service models.
Ability to communicate effectively with technical and non-technical stakeholders.
Ability to work independently with little direction.
Regularly sit for long periods, operate an electronic keyboard or other office machines, reach with hands and arms, and stoop, kneel, or crouch to file.
Regularly lift, carry, and/or move objects weighing up to 10 pounds.
Vision abilities include close vision, color vision, and the ability to adjust focus.

Responsibilities

Plan, organize, and administer the District’s cloud and platform services program in alignment with institutional priorities and technology strategy.
Develop and implement service roadmaps for cloud platforms, identity systems, software-defined and cloud-managed connectivity services, and enterprise platform enablement.
Establish and maintain standards, policies, and service delivery models for distributed, cloud-based technology environments.
Evaluate emerging technologies and make strategic recommendations on adoption, modernization, and lifecycle management.
Evaluate and support infrastructure and platform requirements for AI-enabled technologies, aligning them with District security, data governance, and system integration standards.
Own infrastructure-related services, including cloud platforms, identity and access management, software-defined and cloud-managed network and connectivity services, cloud-based storage, and endpoint management.
Ensure secure, scalable, integrated, reliable, and available services across internal and vendor-managed environments.
Oversee delivery and performance of software-defined and vendor-managed connectivity services in line with District access, security, and reliability standards.
Lead continuous service improvement based on performance data and institutional needs.
Oversee vendor-hosted and cloud-delivered infrastructure environments supporting enterprise SaaS platforms and institutional systems, including implementation readiness, integration, and ongoing operations.
Govern identity, authentication, and provisioning frameworks that enable secure and automated access across systems.
Coordinate system and service integration with District staff, including authentication models, data flows, and platform dependencies.
Ensure infrastructure readiness and integration support for AI-enabled platforms and services, including identity integration, data access controls, and interoperability with enterprise systems.
Coordinate infrastructure readiness for testing, deployment, and production operations of enterprise systems.
Maintain relationships with cloud providers, SaaS vendors, and technology partners; monitor vendor performance, service levels, and contractual obligations.
Participate in evaluating and recommending technology solutions, platforms, and vendor services.
Implement infrastructure and platform controls aligned with security standards, identity governance, District policies, and risk management practices.
Collaborate with District leadership on secure and responsible deployment of AI-enabled technologies, including alignment with data protection, access control, and institutional risk management practices.
Plan, assign, supervise, and evaluate assigned staff; participate in staff recruitment, selection, and training.
Lead staff development, cross-training, and skill alignment to support evolving technology environments.
Participate in technology governance, change management, and project prioritization.
Collaborate with faculty, staff, and administrators to ensure services support operational needs.
Participate in budget development and administration and administrative program review related to cloud and platform services.
Create and maintain documentation, reports, and records on program operations, project tracking, and service performance.
Evaluate and recommend technology investments, contracts, and service agreements.
Remain current with developments in cloud computing, enterprise platforms, AI-enabled technologies, software-defined networking, cybersecurity, and higher education technology.
Perform related duties as assigned.