Manager, Platform Services

CreatorIQ • Chicago, IL

4d • $121,000 - $145,000 • Hybrid

About The Position

CreatorIQ is seeking a Manager, Platform Services to lead and grow a distributed team of Platform Operations specialists across the U.S. and Europe. The Platform Services team helps enterprise brands get full value from the CreatorIQ platform through platform governance, data integrity, account and workspace configuration, bulk data operations, and hands-on operational support. The manager will be the senior U.S.-based point of contact for enterprise customers on onboarding, working sessions, and escalations, and will own the quality and consistency of the team’s delivery.

The role also serves as the bridge between Services and Product. The manager will work with Product to translate customer and field insights into prioritized feedback, prepare the team and customers for new platform capabilities, and turn recurring needs into standardized service offerings. The position partners with the Director, Platform Services on engagement scoping and collaborates with Customer Success, Support, Strategic Intelligence, Influencer Marketing Services, Customer Experience, and other teams. The role is based in Chicago, IL (preferred) or on the U.S. East Coast, and CreatorIQ operates in a flexible work model combining in-person and remote work.

Requirements

• At least 6 years of experience in platform operations, professional services, implementation, or technical account management in an enterprise SaaS environment.
• At least 2 years of people-management experience.
• Hands-on expertise configuring complex enterprise software, managing large datasets and bulk data operations, and troubleshooting data integrity issues.
• Experience working directly with Product teams to translate customer and field feedback into prioritized product input and follow through to resolution.
• Experience leading a distributed team across time zones and developing team members’ ownership.
• Strong customer-facing presence with enterprise stakeholders; ability to remain calm and solutions-oriented in escalations and communicate difficult news clearly.
• Experience building processes, playbooks, QA standards, or standardized service offerings for repeatable delivery.
• Strong data literacy, including advanced Excel or Google Sheets skills and comfort with data structures, imports, and exports.
• Excellent communication skills, including the ability to explain technical platform details in clear business terms to practitioner, product, and executive audiences.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience scoping professional services engagements, including defining requirements, effort, and deliverables.
• Direct experience with CreatorIQ or comparable creator/influencer marketing, social, or marketing technology platforms.
• Experience leading data migrations, environment consolidations, or large-scale account restructures.
• Familiarity with SQL, APIs, or data tooling.
• Experience designing productized services or packages with defined scope and SLAs.
• Experience supporting global consumer brands across multiple markets.

Responsibilities

• Directly manage, coach, and develop Platform Operations specialists across the U.S. and EMEA; set goals, conduct regular 1:1s and performance conversations, and support career development.
• Serve as the senior U.S.-based point of contact for Platform Services customers, leading kickoffs, working sessions, and escalations and building relationships with brand-side platform owners and their teams.
• Own the quality, consistency, and timeliness of platform governance, account and workspace configuration, bulk list imports and exports, data cleanup, and data integrity work; review work before it reaches customers.
• Act as the first escalation point for Platform Services issues, resolve customer concerns, and partner with Customer Success, Support, and Product when needed.
• Work with Product to turn recurring platform friction, workarounds, and customer requests into structured, prioritized feedback, and track how that feedback is addressed.
• Partner with Product on the relationship between Services-built solutions and core platform capabilities, bring customer context into product discussions, and prepare the team and customers to adopt platform releases.
• Partner with the Director, Platform Services to scope engagements, including data migrations, environment consolidations, account restructures, and ongoing support packages; identify out-of-scope requests early.
• Develop repeat customer requests into standardized Platform Services offerings, including governance, onboarding, training, and ongoing platform management packages with clear scope and SLAs.
• Build and maintain playbooks, templates, QA checklists, and SLAs to make delivery repeatable across regions and help new team members ramp quickly.
• Partner with Customer Success and Enablement to deliver platform training and promote customer adoption and internal capability.
• Support new business pitches, RFPs, renewals, and expansions that include Platform Services, clarifying scope and exclusions.
• Collaborate with Strategic Intelligence, Influencer Marketing Services, Customer Success, Customer Experience, and Product to coordinate handoffs across engagements.

Benefits

• 15 days of vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Medical, dental, vision, life, and disability insurance.
• 401(k) plan in the U.S.
• Work-from-home stipend.
• Meal stipends for remote work.
• Access to a learning platform, training, and tools.
• Wellness allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager