Clinic Manager

NOELA Community Health Center•New Orleans, LA

About The Position

The Clinic Manager runs NOELA’s day-to-day clinic operations and builds the systems needed for the health center to grow. The role keeps patient flow moving, supervises clinic staff, ensures the clinic is operational, and leads compliance and clinical policy work in partnership with quality and care coordination leadership, in line with FQHC standards. The Clinic Manager strengthens daily operations, establishes written policies and workflows, and develops a team and systems that support NOELA’s growth. The position calls for someone calm under pressure who can make decisions in a busy clinic, build trust with staff, hold people accountable respectfully, and communicate effectively with patients, providers, and leadership. The Manager is expected to work with urgency, stay organized, and document systems so they remain effective as the clinic grows.

Requirements

At least three years of experience in a clinic or practice setting, with demonstrated leadership of staff or operations.
Experience working in a Federally Qualified Health Center or community health center.
Commitment to serving underserved communities.

Nice To Haves

Working knowledge of HRSA Health Center Program requirements, UDS reporting, and PCMH.
Experience preparing for HRSA operational site visits or leading PCMH recognition.
Quality improvement training or certification.
Proficiency in Vietnamese or Spanish.
Medical assistants and nurses are encouraged to apply.

Responsibilities

Oversee patient flow from scheduling and check-in through visit close-out, resolving bottlenecks as they arise.
Manage provider and staff schedules to meet productivity expectations and keep templates full.
Monitor no-shows, cycle times, and same-day access, and adjust workflows to improve them.
Ensure exam rooms, supplies, and equipment are stocked, maintained, and ready each day.
Serve as the on-site escalation point for patient concerns, staffing gaps, and operational issues.
Supervise clinic staff, including daily assignments, coaching, and performance feedback.
Coordinate onboarding and orientation for new clinical support staff.
Hold regular huddles and team meetings to communicate priorities and changes.
Partner with leadership on hiring, scheduling, and corrective action when needed.
Partner with the quality lead on UDS clinical measures, PCMH standards, and quality improvement projects, ensuring daily workflows support them.
Work with the Care Coordination Manager to close care gaps, support patient outreach, and maintain smooth handoffs among care coordination, nursing, and the front desk.
Share clinic operations data and staff feedback to inform quality priorities.
Report clinic performance to the CEO and Quality Committee as requested.
Write, update, and maintain clinical and operational policies and procedures.
Keep the clinic prepared for HRSA operational site visits, payer audits, and licensing reviews.
Monitor compliance with OSHA, CLIA, HIPAA, infection control, and emergency preparedness requirements.
Support credentialing and privileging by tracking staff licenses, certifications, and required trainings.
Maintain incident reporting and risk management processes and follow up on findings.
Work with the leadership team on operations, budget, and staffing decisions.
Coordinate with billing to support clean documentation, charge capture, and front-desk accuracy.
Represent the clinic with community partners and funders as needed.
Perform other duties as assigned.