Account Manager I
HUB International • Franklin, TN4d • Onsite
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Account Manager I, Commercial Lines - Aviation
HUB International•Franklin, TN
•Onsite
About The Position
The Account Manager I delivers excellent and efficient day-to-day account management for an assigned group of commercial lines aviation accounts. The role is accountable for achieving client retention goals and consistently ensuring client satisfaction, while fostering accountability, integrity, trust, respect, teamwork, and continuous improvement. The Account Manager I provides direction to Account Manager Assistants I and/or II and supports Producers. The position uses discretion and judgment to determine client coverage needs and negotiate with carriers and clients. HUB International is a large insurance and employee benefits broker providing property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. The position is based at HUB facilities and may require business travel. HUB offers training, licensing support, and development opportunities, along with benefits and programs that may vary based on employment status, role, location, and eligibility.
Requirements
- 2–5 years of experience and demonstrated proficiency in an Insurance Account Management role in the required lines.
- Excellent customer service, analytical, problem-solving, and conflict-resolution skills.
- Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
- Ability to work a regular, full-time schedule at HUB facilities and willingness to travel for business when required.
- High school diploma or equivalent required.
- Currently licensed in good standing in the required lines and states, with all necessary continuing education credits.
Nice To Haves
- Brokerage experience preferred.
- Supervisory, project leader, mentor, or team leader experience preferred.
- College degree preferred.
- Advanced professional designation highly desirable, such as AAI, ARM, or CIC.
Responsibilities
- Establish and build customer and carrier relationships.
- Review contracts and agreements for insurance coverage compliance and address coverage issues.
- Support identification of client insurance needs, coverage gaps, and loss exposure.
- Recommend appropriate insurance coverage, bind coverage, and manage timely production and delivery of renewal policies.
- Analyze and compare insurance plans to determine suitability.
- Negotiate terms, pricing, and conditions with carriers.
- Prepare and maintain accurate insurance summaries, schedules, and proposals.
- Act as a liaison between clients and carriers to resolve service issues and policy interpretation questions.
- Collaborate with Producers on policy review and delivery, occasionally meet with clients, and identify ways to improve client service.
- Contact clients about outstanding receivables, invoice clients, and review and accurately maintain accounting history.
- Provide direction to Account Manager Assistants I and/or II and support Producers.
Benefits
- Competitive salaries and benefits offerings.
- Medical, dental, and vision insurance and voluntary insurance options.
- Health Savings Account funding.
- 401(k) matching program.
- Company-paid life and short-term disability plans.
- Supplemental life and long-term disability options.
- Comprehensive wellness program.
- Generous paid time off, including vacation, holiday, sick, and personal time.
- Paid parental leave.
- Structured training, licensing support, and ongoing development opportunities.
- Employee engagement events and community support through HUB Gives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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