Account Manager III, Commercial Lines - Aviation

HUB International•Franklin, TN

4d•Onsite

About The Position

The Account Manager III delivers excellent and efficient day-to-day account management for assigned commercial lines aviation accounts. The role contributes directly to agency success by achieving client retention goals, ensuring client satisfaction, and promoting accountability, integrity, trust, respect, teamwork, and continuous improvement. The Account Manager III uses discretion and judgment to determine client coverage needs and negotiate with carriers and clients. This position serves as a strategic partner to clients and a subject matter expert on account management and insurance coverages. It mentors Account Manager I and II employees and new Producers, provides direction to Account Manager Assistants I and II, monitors junior-level account management work, and supports experienced Producers. The role also uses agency resources, technology, outsourced partners, and processes to improve efficiency. HUB International is a global insurance broker with more than 21,000 employees and over 600 offices throughout North America. HUB describes its culture as entrepreneurial and collaborative, with opportunities for training, licensing support, development, and career growth. The position requires a regular full-time schedule at HUB facilities and willingness to travel for business when required.

Requirements

At least 5 years of experience in a senior account manager role.
Superior customer service and problem-solving skills, with the ability to work in a team environment.
Excellent written and verbal English communication skills.
Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
Ability to work a regular, full-time schedule at HUB facilities and willingness to travel for business when required.
High school diploma or equivalent required.
Currently licensed in good standing in required lines and states, with all necessary continuing education credits.

Nice To Haves

Supervisory, project leader, mentor, or team leader experience preferred.
College degree preferred.
Advanced professional designation highly desirable, such as AAI, ARM, or CIC.

Responsibilities

Establish and build customer and carrier relationships.
Respond to client coverage inquiries.
Review contracts and agreements for compliance with insurance coverage requirements.
Remarket renewals with carriers, including gathering information and reviewing applications and submissions for accuracy and completeness.
Negotiate terms, pricing, and conditions with carriers.
Recommend appropriate insurance coverage, bind coverage, and manage timely production and delivery of renewal policies.
Contact clients regarding outstanding receivables.
Serve as a high-level strategic partner to clients.
Serve as the account management subject matter expert on coverages.
Use agency resources, outsourced partners, technologies, and processes to create efficiencies, and encourage others to use these resources.
Monitor work performed by junior-level Account Managers and Account Manager Assistants, and support, mentor, and train them as needed.
Mentor Account Manager I and II employees and new Producers, provide direction to Account Manager Assistants I and II, and support experienced Producers.
Perform other duties and projects as assigned.

Benefits

Medical, dental, and vision insurance, plus voluntary insurance options.
Health Savings Account funding.
401(k) matching program.
Company-paid life and short-term disability plans, with supplemental life and long-term disability options.
Comprehensive wellness program.
Paid parental leave.
Paid time off, including vacation, holidays, sick time, and personal time.
Structured training, licensing support, and ongoing development opportunities.
Competitive pay and comprehensive health benefits.
Retirement savings matching and company-paid life and disability plans.
Employee engagement events and community involvement through HUB Gives.