Account Manager I, Commercial Lines - Aviation

Hub International Insurance • Franklin, TN

3d

About The Position

The Account Manager I, Commercial Lines - Aviation is accountable for delivering excellent and efficient day-to-day account management for an assigned group of accounts, achieving client retention goals, and ensuring client satisfaction. The role fosters accountability, integrity, trust, respect, teamwork, and continuous improvement. It provides direction to Account Manager Assistants I and/or II and supports Producers. The Account Manager I uses discretion and judgment to determine client coverage needs and to negotiate with carriers and clients.

HUB International is a global insurance and employee benefits broker offering property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. The company describes a collaborative, growth-oriented culture with training, licensing support, and ongoing development opportunities.

Requirements

• 2–5 years of experience and demonstrated proficiency in an Insurance Account Management role in the required lines.
• Excellent customer service, analytical, problem-solving, and conflict-resolution skills.
• Proficiency with computer systems, including Microsoft Office and automated agency management systems.
• Ability to work a regular, full-time schedule at HUB facilities and willingness to travel on business when required.
• High school diploma or equivalent required.
• Currently licensed in good standing in required lines and states, with all necessary continuing education credits.

Nice To Haves

• Brokerage experience.
• Supervisory, project leader, mentor, or team leader experience.
• College degree.
• Advanced professional designation, such as AAI, ARM, or CIC.

Responsibilities

• Establish and build customer and carrier relationships.
• Review contracts and agreements for insurance coverage compliance and address coverage issues.
• Support identification of client insurance needs, coverage gaps, and loss exposure.
• Recommend appropriate insurance coverage, bind coverage, and manage timely production and delivery of renewal policies.
• Analyze and compare insurance plans to determine suitability.
• Negotiate terms, pricing, and conditions with carriers.
• Prepare and maintain accurate summaries of insurance, schedules, and proposals.
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation questions.
• Collaborate with Producers on policy review and delivery, occasionally meet with clients, and identify ways to improve client service.
• Contact clients regarding outstanding receivables, invoice clients, and review and accurately maintain accounting history.
• Provide direction to Account Manager Assistants I and/or II and support Producers.

Benefits

• Medical, dental, and vision insurance, plus voluntary insurance options.
• Health Savings Account funding.
• 401(k) matching program.
• Company-paid life and short-term disability plans.
• Supplemental life and long-term disability options.
• Comprehensive wellness program.
• Paid time off, including vacation, holidays, sick time, and personal time.
• Paid parental leave.
• Structured training, licensing support, and ongoing development opportunities.
• Competitive pay and comprehensive health benefits.
• Retirement savings matching.
• Employee engagement events and community involvement through HUB Gives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED