Account Manager III, Commercial Lines - Aviation

Hub International Insurance•Franklin, TN

About The Position

The Account Manager III delivers excellent and efficient day-to-day account management for assigned commercial lines aviation accounts. The role contributes to agency success by achieving client retention goals, ensuring client satisfaction, and promoting accountability, integrity, trust, respect, teamwork, and continuous improvement. The Account Manager III exercises discretion and judgment in determining clients’ coverage needs and negotiating with carriers and clients, and serves as a strategic partner and subject matter expert on insurance coverages. The position also mentors Account Manager I and II employees and new Producers, provides direction to Account Manager Assistants I and II, and supports experienced Producers. It monitors work performed by junior-level account managers and assistants, offering support, mentoring, and training as needed. The role requires a regular full-time work schedule at HUB facilities and travel on business when required.

Requirements

At least 5 years of experience in a senior account manager role.
Superior customer service and problem-solving skills, with the ability to work in a team environment.
Excellent written and verbal English communication skills.
Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
Ability to work a regular, full-time schedule at HUB facilities and willingness to travel on business when required.
High school diploma or equivalent.
Currently licensed in good standing in required lines and states, with all necessary continuing education credits.

Nice To Haves

Supervisory, project leader, mentor, or team leader experience.
College degree.
Advanced professional designation, such as AAI, ARM, or CIC.

Responsibilities

Establish and build customer and carrier relationships.
Respond to client coverage inquiries.
Review contracts and agreements for insurance coverage compliance.
Remarket renewals with carriers, including gathering information and reviewing applications and submissions for accuracy and completeness.
Negotiate terms, pricing, and conditions with carriers.
Recommend appropriate insurance coverage, bind coverage, and manage timely production and delivery of renewal policies.
Contact clients regarding outstanding receivables.
Serve as a high-level strategic partner to clients and an account management subject matter expert on coverages.
Use agency resources, outsourced partners, technologies, and processes to create efficiencies, and encourage others to use these resources.
Monitor functions performed by junior-level Account Managers and Account Manager Assistants, and support, mentor, and train them as necessary.
Mentor Account Manager I and II employees and new Producers, provide direction to Account Manager Assistants I and II, and support experienced Producers.
Perform other duties and projects as assigned.

Benefits

Competitive salaries and benefits.
Medical, dental, and vision insurance, plus voluntary insurance options.
Health Savings Account funding.
401(k) matching program.
Company-paid life and short-term disability plans.
Supplemental life and long-term disability options.
Comprehensive wellness program.
Paid parental leave.
Generous paid time off, including vacation, holidays, sick time, and personal time.
Structured training, licensing support, and ongoing development opportunities.
Retirement savings matching.
Employee engagement events and community support through HUB Gives.