Clinical Manager Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Active and good-standing Licensed Practical Nurse (LPN) license in the current state of employment, or a nationally accredited Certified Medical Assistant credential; other clinical licensure or certifications above the minimum requirement may also be considered.
• At least 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment.
• At least 2 years of management experience with direct reports.
• IV Therapy certification for LPNs where required by the State Board of Nursing.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within the first 90 days of employment.
• Highly developed healthcare operations and clinical acumen, including knowledge of clinical operations, practices, techniques, medical products, processes, and procedures.
• Advanced skills in patient screening, medication administration, wound care, taking vital signs, and drawing blood and other specimens for laboratory work.
• Excellent oral and written communication, leadership, interpersonal, and organizational skills; ability to coach, mentor, inspire, and encourage performance.
• Ability to meet and exceed organizational metrics and maintain high clinical staff engagement and low turnover.
• Ability to collaborate with and influence PCPs, providers and specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff.
• Ability to resolve problems, achieve team goals, multitask, shift priorities, and manage multiple projects.
• Detail-oriented, customer-focused, compassionate, and empathetic approach to patient care and family members.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and competence with other required systems.
• Ability and willingness to travel locally, regionally, and/or nationwide up to 10% of the time.
• Spoken and written fluency in English.
• Ability to use and exercise independent judgment.

Nice To Haves

• BA/BS degree in Business or Healthcare Administration or a healthcare-related field.
• Management experience in a medical clinic, hospital, or similarly regulated environment is strongly preferred.
• Experience working with geriatric patients.
• EMR system experience.
• Bilingual ability, particularly Spanish or Creole.

Responsibilities

• Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
• Manage clinical operations with Center leadership to meet or exceed objectives for clinical performance, growth strategy, and membership goals.
• Manage back-office staffing schedules, approve staff payroll and PTO, and plan for and manage staffing shortages.
• Perform direct patient care duties as needed, which may include Care Promoter duties.
• Use data analytics and dashboards to develop and execute strategies that increase revenue and quality ratings and support the core model.
• Develop protocols and procedures to improve staff productivity.
• Collaborate with PCPs to coach and manage clinical staff performance, and implement improvement plans and disciplinary action when needed.
• Manage medical equipment and supply inventory; ensure emergency equipment is available and properly maintained; troubleshoot malfunctions; initiate service or repair requests; and inspect new equipment.
• Monitor and support achievement of performance targets, including KPI metrics, wait times, patient experience, staff engagement, and turnover.
• Lead selection, hiring, ongoing training, and education for clinical staff and Pharmacy/Medication Technicians.
• Facilitate orientation and onboarding, ensuring new clinical team members are trained in their duties, philosophy of care, patient flow, and clinical competencies.
• Ensure regulatory compliance with OSHA, HIPAA, and other governing agencies.
• Enforce clinical and quality standards and ChenMed internal audit requirements.
• Complete required training to dispense medications from the medication room.
• Perform other duties as assigned and modified at the manager’s discretion.

Benefits

• Comprehensive benefits.
• Career development and advancement opportunities.
• Work-life balance.
• The position may be eligible for bonuses or commissions.