Manager, Clinical Technology

Mary Washington Healthcare

19d•$58 - $87

About The Position

The Manager, Clinical Technology leads the day-to-day operations and teams responsible for Clinical Engineering, Device Integration, and Imaging Applications across Mary Washington Healthcare. The role oversees the support, implementation, integration, optimization, and lifecycle management of medical equipment, connected clinical devices, enterprise imaging, and related clinical application platforms to support safe patient care and operational continuity. The Manager collaborates with clinical and operational departments, Information Systems, cybersecurity, infrastructure, networking, Epic, physician groups, vendors, and other partners. The position is accountable for technology availability, customer service, regulatory compliance, technical integration, project delivery, vendor performance, and continuous improvement. It also leads staff development and workforce activities; medical equipment program operations; device connectivity and data integrity; imaging application performance and upgrades; project, budget, and vendor management; and quality, security, and compliance practices.

Requirements

Minimum of 3 years of healthcare technology, Clinical Engineering, clinical applications, device integration, enterprise imaging, or related experience.
Minimum of 2 years of progressive leadership or supervisory experience.
Experience managing medical equipment programs, connected clinical devices, imaging applications, PACS, cardiology or radiology systems, or healthcare information technology operations.
Experience with healthcare regulatory, accreditation, privacy, and cybersecurity requirements.
Critical thinking and analytical skills.
Ability to multitask.
Ability to communicate effectively and collaborate with a multidisciplinary team.
Ability to meet the stated physical requirements, including constant sitting and use of arms and hands; occasional standing, walking, bending, and squatting; and lifting, pushing, and pulling up to 10 pounds.
Auditory and visual skills.

Nice To Haves

Bachelor's degree in Information Systems, Biomedical Engineering, Healthcare Technology Management, Computer Science, Clinical Informatics, Business Administration, or a related field.
Experience coordinating integration among medical devices, middleware, interface engines, Epic or another EHR, and specialty clinical applications.
Experience with DICOM, HL7, modality worklists, image routing, clinical data interfaces, and integrated workflow testing.
Experience leading operational and technical projects, capital planning, budgeting, contract management, and vendor relationships.

Responsibilities

Manage daily operations of Clinical Engineering, Device Integration, and Imaging Applications teams.
Establish departmental goals, performance measures, service standards, escalation paths, and operating practices.
Promote accountability, teamwork, customer service, knowledge sharing, resilience, and continuous improvement.
Coach and mentor staff, support professional development and succession planning, and participate in recruitment, onboarding, performance management, corrective action, and workforce planning.
Serve as an escalation point for complex operational, application, device, integration, vendor, and customer service issues.
Coordinate incident response, downtime planning, change management, problem management, and post-incident improvement.
Support the Medical Equipment Management Program in accordance with applicable regulatory requirements.
Ensure preventive maintenance, inspections, repairs, testing, safety activities, and documentation are completed on schedule and to established standards.
Maintain medical equipment inventories, service records, maintenance histories, risk classifications, and regulatory documentation.
Monitor equipment performance and reliability and identify opportunities to improve uptime, safety, standardization, and efficiency.
Collaborate with clinical departments to evaluate, procure, implement, integrate, and support medical technologies throughout their lifecycle.
Manage relationships with third-party service providers and equipment vendors, and participate in Environment of Care activities and investigations involving equipment failures, safety concerns, recalls, and regulatory findings.
Oversee technologies connecting bedside, procedural, diagnostic, and mobile clinical devices with Epic and other clinical systems.
Guide implementation, support, and optimization of device connectivity workflows for vital signs, physiologic monitoring, infusion, ultrasound, telehealth, virtual care, and other connected technologies.
Coordinate device onboarding, including requirements discovery, network and security review, interface planning, device profiling, testing, validation, go-live readiness, and support transition.
Partner with Clinical Engineering, Epic, interface, networking, cybersecurity, infrastructure, and clinical teams to troubleshoot data flow across devices, middleware, interface engines, and destination applications.
Ensure device mappings, data integrity, exception handling, monitoring, and escalation processes support accurate and timely clinical information transmission.
Lead cross-functional planning for upgrades, replacements, new device deployments, workflow changes, and decommissioning of connected technologies.
Support governance and standardization for device integration architecture, ownership, documentation, cybersecurity, and lifecycle management.
Oversee enterprise imaging and specialty clinical applications supporting radiology, cardiology, radiation oncology, surgery, neurosciences, and other imaging-dependent services.
Lead support for PACS, DICOM routing and exchange, radiology workflow orchestration, dictation and reporting, cardiology imaging, image viewing, remote reading, AI-enabled imaging workflows, and related application ecosystems.
Ensure availability, performance, security, maintenance, patching, upgrade planning, and lifecycle management of supported imaging applications and associated servers.
Coordinate integration across imaging modalities, PACS, Epic, HL7 interfaces, DICOM routers, reporting systems, worklists, clinical communication tools, and vendor platforms.
Collaborate with radiologists, cardiologists, technologists, clinical leaders, and vendors to optimize workflows, improve turnaround, support remote services, and resolve operational issues.
Lead planning and technical coordination for imaging application implementations, major upgrades, migrations, physician group onboarding, digital pathology, image exchange, and enterprise imaging initiatives.
Ensure comprehensive technical and workflow testing for upgrades and integrated changes, including downstream and cross-application dependencies.
Manage departmental projects and clinical technology initiatives within approved scope, timelines, resources, and budgets.
Coordinate work across clinical, application, integration, infrastructure, cybersecurity, networking, vendor, operational, and project management teams.
Lead annual operating and capital budgets for Clinical Engineering, connected devices, imaging applications, and associated infrastructure.
Participate in equipment and application planning, purchasing, contract review, lifecycle management, and prioritization.
Evaluate equipment, software, architecture, support, and vendor proposals and provide recommendations to leadership.
Support contract management, service-level review, licensing optimization, vendor performance management, and issue escalation.
Develop, implement, and maintain departmental policies, procedures, support models, technical standards, and operational documentation.
Ensure compliance with Joint Commission, CMS, HIPAA, OSHA, FDA, cybersecurity requirements, and other applicable standards.
Conduct audits, reviews, risk assessments, and readiness activities to identify operational, patient safety, security, and compliance concerns.
Support readiness for surveys, accreditation reviews, equipment recalls, and technology-related regulatory inquiries.
Validate documentation of configurations, data flows, interfaces, inventories, maintenance, changes, testing, and operational performance.
Identify and implement improvements to increase reliability, interoperability, efficiency, service quality, and customer satisfaction.
Communicate technology updates, risks, outages, dependencies, project status, and performance information to leadership and stakeholders.
Facilitate cross-functional decisions on application ownership, device support, integration design, workflow, security, and operational readiness.
Participate in organizational committees, architecture and security reviews, project teams, regulatory activities, and vendor governance as assigned.
Perform other duties as assigned.