Clinical Case Manager (Housing) - Department 800

Bridgewell • Lynn, MA

4d • $22 - $22

About The Position

The Housing Case Manager supports individuals in obtaining and maintaining housing, maximizing benefits, working with external agencies, establishing community relationships, and accessing internal resources. The position develops relationships with local service agencies, providers, realtors, and community landlords, and helps tenants address housing stability and related needs. It also includes rent collection, apartment inspections, tenant dispute mediation, maintenance coordination, housing and education application support, and documentation in HUD HMIS and client medical records. The case manager conducts individual and group educational sessions, supports individuals in maximizing benefits and income, and maintains documentation and training certifications required by HUD and other applicable standards.

The role is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., for 40 hours per week. It requires acceptable CORI results under Bridgewell policy. The physical demands include frequent stair climbing and the ability to lift or move up to 20 pounds; normal eyesight and hearing, with or without corrective equipment, are also required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Associate's degree, working toward a degree in a related field, or a high school diploma/GED with at least two years of successful employment in a housing- and/or benefits-maximization-focused program.
• Experience managing individuals with substance abuse and mental health conditions.
• Knowledge of housing services, challenges, and resources in the relevant demographic area.
• Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and state insurance programs.
• Excellent organizational and problem-solving skills.
• Warmth, empathy, and the ability to set limits while maintaining a positive and respectful attitude.
• Flexibility, good judgment, organizational skills, and reliability.
• Proficiency using computers, word processing, spreadsheets, and the internet.
• Ability to frequently climb stairs and lift or move up to 20 pounds.
• Normal range of eyesight and hearing, with or without corrective equipment.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Bilingual/bicultural ability, especially in Spanish or Khmer.

Responsibilities

• Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
• Collect tenant rents, follow up on late rent collections, distribute notices, and submit rents to Bridgewell financial services.
• Conduct quarterly apartment inspections or inspections as situations warrant, prepare correspondence and reports for the supervisor, and send tenant follow-up letters as needed.
• Mediate common in-house disputes between tenants with the Property Manager.
• Report tenant-reported maintenance needs to the Bridgewell Facilities Department in a timely manner.
• Help individuals complete HUD housing applications, education applications, and other housing- and continuing-education-related documents.
• Document housing progress for each tenant using the HUD HMIS system and tier client medical records.
• Conduct individual and group informational or educational sessions focused on housing stabilization, housing challenges, and related issues.
• Help individuals maximize benefits and income, including entitlements, work opportunities, and insurance management.
• Maintain required documentation according to HUD and applicable regulatory standards.
• Maintain applicable core training certifications.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across Bridgewell's programs.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree