Clinical Case Manager (Housing)

Bridgewell • Lynn, MA

23h

About The Position

The Housing Case Manager supports individuals in obtaining and maintaining housing, maximizing benefits, working with external agencies, building community relationships, and accessing internal resources. The role works with local service agencies, providers, realtors, community landlords, property management, and Bridgewell departments to support housing stability and individual needs.

The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., for 40 hours per week. The role requires knowledge of housing services and Massachusetts benefits and resources, as well as experience managing individuals with substance abuse and mental health conditions. An associate's degree, progress toward a related degree, or a high school diploma/GED with at least two years of successful employment in a housing- or benefits-focused program is listed as the educational background.

Bridgewell describes its work as providing social and human services through community housing, day programs, outpatient treatment, recovery services, education, and employment training. The organization offers health benefits, paid time off including the employee's birthday, a collaborative work environment, training and development opportunities, additional compensation for on-call rotations, and professional growth opportunities. Employment requires acceptable CORI results according to Bridgewell policy.

Requirements

• Associate's degree, working toward a degree in a related field, or a high school diploma/GED with at least two years of successful employment in a housing- and/or benefits-maximization-focused program.
• Experience managing individuals with substance abuse and mental health conditions.
• Knowledge of housing services, challenges, and resources within the demographic area.
• Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and state insurance programs.
• Excellent organizational and problem-solving skills.
• Warmth, empathy, and the ability to set limits while maintaining a positive and respectful attitude.
• Flexibility, good judgment, organizational skills, and reliability.
• Proficiency with computers, word processing, spreadsheets, and internet navigation.
• Ability to frequently climb stairs and lift and/or move up to 20 pounds.
• Normal range of eyesight, with or without corrective lenses, and normal range of hearing, with or without corrective equipment.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Bilingual/bicultural ability, especially in Spanish or Khmer.

Responsibilities

• Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
• Collect tenant rents, follow through on late rent collections, distribute notices, and submit rents to Bridgewell's financial services department.
• Conduct apartment inspections quarterly and when circumstances warrant.
• Generate correspondence and reports for the supervisor, and prepare follow-up letters to tenants as needed.
• Mediate common in-house tenant disputes with the Property Manager.
• Report tenant-reported maintenance needs to Bridgewell's Facilities Department in a timely manner.
• Help individuals complete HUD housing applications, education applications, and other housing- and continuing-education-related documents.
• Document each tenant's housing progress using the HUD HMIS system and tier client medical records.
• Conduct individual and group informational or educational sessions focused on housing stabilization, housing challenges, and related issues.
• Help individuals maximize benefits and income, including entitlements, work opportunities, and insurance management.
• Maintain documentation according to HUD and applicable regulatory standards.
• Maintain applicable core training certifications.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Paid time off, including the employee's birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree