Clinical Outcomes Manager (Surgery)

OhioHealth • Columbus, OH

1d

About The Position

The Clinical Outcomes Manager is accountable for helping OhioHealth improve quality and safety while reducing operational risk exposure. The role supports performance improvement processes and compliance with regulatory and accreditation requirements by facilitating, influencing, planning, consulting, educating, reducing barriers, and helping managers and staff apply continuous quality improvement principles across quality- and risk-related functions. The position leads projects in partnership with multidisciplinary teams across the organization.

The role applies quality and patient-safety methodologies, regulatory requirements, risk mitigation strategies, evidence-based practice, and change-management techniques to improve care and clinical outcomes. It analyzes data, supports and mentors colleagues, educates healthcare teams, and communicates improvement objectives and results to stakeholders. As part of a High Reliability Organization, the position requires attention to safety, quality, and efficiency. The job profile is an overview of responsibilities and may change; it is not an exhaustive list.

Requirements

• Bachelor's degree.
• Experience working with interprofessional teams or complex groups in a facilitation or coordination role.
• Experience using a range of quality improvement tools and techniques.
• Proficient use of Microsoft Office products.

Responsibilities

• Collaborate with multidisciplinary teams to identify, plan, and implement process and improvement initiatives.
• Analyze data and apply quality and patient-safety methodologies, regulatory requirements, and risk mitigation strategies to improve care.
• Educate healthcare teams on performance improvement tools and methodologies.
• Apply best practices related to quality, safety, regulatory requirements, and risk mitigation to provide organizational value.
• Align quality improvement projects with the organization's mission, vision, values, strategic goals, and business priorities.
• Serve as a resource and mentor for colleagues and associates on evidence-based practice, quality initiatives, regulatory demands, and performance improvement tools.
• Promote continuous improvement that leads to sustained results and optimal performance.
• Apply evidence-based practice fundamentals, including literature searches, critical appraisal of research, and use of an EBP methodology in clinical projects.
• Facilitate resolution of complex problems by analyzing information, validating assumptions, and developing well-reasoned solutions with multidisciplinary teams.
• Use change-management processes and techniques to engage people, build awareness, and support changes needed to achieve performance improvement outcomes.
• Use meaningful measurement tools to demonstrate the need for improvement, guide changes, and measure return on investment.
• Develop positive working relationships with managers, associates, and physicians to reduce care-pattern variances and support an effective quality management program.
• Communicate the vision, expectations, and results of quality improvement activities clearly and consistently to stakeholders.
• Build consensus and recognize others' strengths and capabilities to support project execution.
• Perform job duties with a focus on safety, quality, and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager