Director, Clinical Product (Payer & Outcomes)

Headway

1d•$200,000 - $330,000

About The Position

Headway is building a mental healthcare platform intended to improve access to care by addressing administrative barriers and supporting providers, patients, payers, and health systems. The Clinical Product team embeds behavioral health expertise into the design, development, and governance of the platform. The Director, Clinical Product serves as the clinical voice within Payer & Outcomes work. The role partners with product, engineering, and data teams on tools used by clinicians, and represents Headway’s clinical perspective to health plan and health system partners. It translates behavioral health workflows and reimbursement realities into product requirements, helps define and measure clinical quality, and brings partner insights into the product roadmap. This is an externally facing role involving meetings with payer and health system leaders, presentations about Headway’s clinical approach and results, and participation in partner and conference discussions. Travel is expected to be 10%.

Requirements

Active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO).
At least 8 years of post-graduate clinical experience, including experience partnering directly with product and engineering teams to build digital health tools.
At least 3 years of experience in payer-facing roles, ideally in technology environments.
Working fluency in payer operations, including utilization management, prior authorization, claims, and reimbursement policy, and how they shape clinical workflows.
Hands-on experience with claims data, outcomes measurement, or measurement-based care programs.
Credibility and comfort representing clinical perspectives in external settings.
Strong analytical instincts, including the ability to define and defend metrics and use data to change decisions.

Nice To Haves

Experience at a high-growth healthcare or digital health startup.
Experience presenting to health plan or health system leadership, or at industry conferences.
Background in behavioral health quality or patient safety programs.

Responsibilities

Embed with product teams on high-priority initiatives, shaping work from problem definition through launch.
Translate clinical, payer, and reimbursement workflows into requirements for engineering and design teams.
Help define clinical quality, patient safety, and outcomes on the platform, make them measurable, and hold teams accountable.
Monitor product performance across provider adoption, patient experience, and clinical quality using quantitative data and qualitative input from clinicians and patients.
Build relationships with payer and health system partner leaders, co-develop solutions, and bring partner requirements into the product roadmap.
Represent Headway’s clinical approach in partner meetings, reporting, presentations, and conferences.
Partner with Data and Analytics to turn ambiguous questions into insights that inform product decisions.

Benefits

Equity compensation and meaningful ownership opportunities.
Medical, dental, and vision coverage.
HSA / FSA.
401(k).
Work-from-home stipend.
Therapy reimbursement.
16-week parental leave for eligible employees.
Carrot Fertility annual reimbursement and membership.
13 paid holidays each year and a holiday break during the week between December 25 and December 31.
Flexible PTO.
Employee Assistance Program (EAP).
Training and professional development.
Comprehensive health and wellness benefits and retirement savings.