City Manager Jobs

About The Position

Requirements

• Must be at least 21 years of age.
• At least five years of supervisory experience within the casino gaming industry in Cage and/or credit operations, or an equivalent area of responsibility, managing 15 or more employees with emphasis on policy and procedure compliance, cash control, asset protection, and credit operations; alternatively, a bachelor’s degree in business administration or a substantially related area is preferred, not required.
• Must pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Must maintain a valid driver’s license and provide documents establishing eligibility to work in the United States.
• Ability to work weekends, nights, holidays, and extended hours as needed; duties and deadlines may require an irregular schedule.
• Thorough knowledge of applicable gaming laws and regulations, including Title 31, the Bank Secrecy Act, and anti-money-laundering requirements.
• Ability to ensure funds are accounted for, reconciled, and reported accurately; maintain bankroll and operating funds; and balance high daily volumes of currency and paperwork.
• Ability to handle cash and non-cash transactions accurately and perform mathematical tasks.
• Knowledge and experience in hiring, training, scheduling, supervising, communication, decision-making, problem-solving, complaint resolution, resource allocation, and customer service.
• Ability to analyze departmental needs, results, trends, operating costs, and reports; prepare written reports and correspondence and present facts and recommendations orally and in writing.
• Ability to work in a high-volume, fast-paced environment with concurrent responsibilities, promotions, and special events.
• Ability to provide leadership and direction with limited or no direct supervision, and to work independently or as part of a team.
• Ability to read, write, speak, and understand English and read professional publications and business documents.
• Basic-to-intermediate proficiency with Microsoft Office products; computer use, proficient typing, spelling, and intermediate-level mathematics for Club Osage duties.
• Ability to read and enter guest identification information from a driver’s license, state ID, passport, or military ID.
• Ability to maintain confidentiality, exercise sound judgment, establish positive working relationships, and provide excellent guest service.
• Ability to maintain physical condition and stamina appropriate to assigned duties.
• Ability to perform all essential job functions with or without reasonable accommodation.
• Osage, Native American, and Veteran preference applies to all positions at Osage Casinos.

Nice To Haves

• Bachelor’s degree in business administration or a substantially related area from a four-year college or university.
• Experience with gaming and non-gaming systems such as Konami Synkros, Casino Cash Trac, Info Genesis or other POS systems, V-1, NRT and other kiosk systems, and Title 31/AML/BSA systems or similar systems.
• Knowledge of Class II and Class III slots, table gaming, hotel, retail, and food and beverage operations.
• Ability to travel locally, regionally, or out of state as needed.

Responsibilities

• Manage Cage and, where applicable, Club Osage operations at the property level and lead assigned personnel.
• Provide courteous, positive service to internal and external guests; address guest needs and coordinate with other departments.
• Oversee check-cashing and credit privileges within authorized levels and protect the confidentiality of company and player information.
• Ensure company funds are accurately accounted for, reconciled, and reported daily; maintain minimum bankroll and appropriate cash and operating funds.
• Ensure Cage and credit operations are secure, efficient, accountable, and compliant with applicable procedures and laws.
• Monitor and enforce applicable laws, regulations, gaming controls, and company policies, including requirements imposed by NIGC and ONGC.
• Maintain working relationships with company staff, regulatory commissions, and other relevant agencies.
• Communicate company information and management decisions to staff; conduct team and individual meetings, solicit employee input, and relay staff concerns and ideas to management.
• Recruit, select, hire, train, schedule, supervise, retain, evaluate, recognize, discipline, promote, or terminate assigned employees as authorized.
• Develop staff, communicate performance standards, support advancement opportunities, and ensure fair and equitable treatment.
• Analyze Cage and credit trends, department results, operating costs, and guest-service performance; recommend and implement improvements.
• Assist in developing and submitting the annual departmental operating budget, monitor expenses, and provide operational and financial analysis.
• Ensure staff prepare detailed daily, weekly, and monthly operating reports; prepare operational and custom reports as needed.
• Promote Club Osage membership and account enrollment; provide information about the casino, resort, membership program, promotions, events, and amenities.
• Handle, escalate, and resolve player inquiries, complaints, problems, and concerns; maintain goodwill and support events through attendance and follow-up.
• Maintain the security and confidentiality of player accounts, records, files, and lists.
• Establish or recommend procedural changes that support guest accountability, asset protection, and successful guest programs.
• Collaborate with departments and systems to record and report daily revenue and cash balances accurately.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others, and address situations that may be illegal or pose safety risks.
• Perform other related and compatible duties as assigned.