Manager Pool Shift- Full Time, Night Life (Harrah's Atlantic City)
About The Position
The Manager Pool Shift is responsible for the day-to-day operation of the pool area, fitness center, and family center, including supervision of pool staff. The role maintains a clean, organized, and safe pool environment, supports effective customer service, and coordinates with other departments to keep the pool well maintained. The manager provides direction and coaching to employees, sets and enforces service standards, addresses performance and service issues, and works to improve the guest experience using guest feedback, data, and employee input. The role also maintains KPI boards and accurate records of pool calls and sales.
Requirements
- At least 2 years of experience in a high-volume, multi-faceted hospitality operation or a hotel/country club pool.
- Red Cross certification in CPR and First Aid.
- Excellent interpersonal and communication skills.
- NJ CER license required.
Responsibilities
- Oversee the day-to-day operation of the pool area, fitness center, and family center, and supervise all pool staff.
- Maintain the cleanliness, organization, and safe condition of the pool area.
- Maintain KPI boards.
- Develop and maintain interdepartmental relationships with key supervisors to ensure the pool is clean and well maintained.
- Ensure customer problems and complaints are handled effectively and courteously.
- Ensure staff behavior and appearance comply with established policies.
- Supervise pool attendants and retail operations.
- Monitor and track pool calls and maintain accurate records of call volume and sales generated.
- Demonstrate strong customer service and positive, energetic role-model behavior.
- Evaluate service breakdowns using guest feedback, data, and behavior; address breakdowns promptly and follow up to ensure guest satisfaction.
- Communicate service breakdowns, team plans, property promotions, and events to employees.
- Develop employees, establish measurable service standards, hold employees accountable, and provide coaching and ongoing feedback.
- Enforce company expectations, policies, procedures, department goals, business strategy, and applicable industry regulations.
- Maintain accurate, current employee records and complete performance reviews on time.
- Use EOS data to improve the workplace, respond to employees, and recognize individual and team performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
