Customer Development Executive-Full Time (Harrah's Atlantic City)
About The Position
The Customer Development Executive creates an entertaining environment where excellent service is paramount. The role provides positive leadership by fostering teamwork, employee morale, motivation, and open communication. It serves as a role model and coach, sets clear expectations, and holds team members accountable for service performance. The Executive recognizes strong performance, works to improve department operations, resolves differing points of view, and aligns and inspires the team around a shared vision. The role coordinates with other departments to support guest satisfaction and efficient operations in a safe, friendly, and comfortable environment. It also recommends changes to improve employee and guest satisfaction, participates in financial operating and capital planning, and supports the Company’s business and service objectives, ethics, and values in accordance with the Code of Commitment. The role develops and maintains relationships with quality gaming customers, attracts and retains player patronage through personalized service, and supports programs to increase player worth within established comping guidelines. It hosts customers, helps them obtain show reservations and complimentary privileges, arranges special services, and assists with events and programs intended to stimulate revenue growth, improve costs, and enhance service. The position is located in a cigarette smoke environment and is designated as Atlantic City Operations for cross-property marketing purposes.
Requirements
- Minimum three years of Casino Operations or Customer Development experience.
- Proven ability to attract and maintain a desired customer base.
- Excellent communication skills.
- Advanced customer service and problem-solving skills.
- NJ CER license required.
Nice To Haves
- College degree or equivalent preferred.
- Bilingual skills preferred.
Responsibilities
- Develop and maintain excellent rapport with quality gaming customers.
- Attract, develop, and retain new player patronage through personalized service.
- Assist in developing programs to increase player worth while following established comping guidelines.
- Represent management at special events.
- Greet and host customers with courtesy, friendliness, and a hospitable attitude.
- Assist customers with procedures for obtaining show reservations and complimentary privileges.
- Arrange special services for quality customers, including air and ground transportation, accommodations, yachting excursions, and tickets to sporting events.
- Assist in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service.
- Meet assigned goals and objectives.
- Assist with phone solicitation.
- Observe employee interactions with customers and work with supervisors to improve visual friendliness and courtesy.
- Lead, coach, motivate, and recognize team members; communicate and enforce service performance expectations.
- Assess and improve department policies, procedures, work processes, and program effectiveness.
- Coordinate with other departments to support guest satisfaction and efficient operations.
- Participate in financial operating and capital planning and make recommendations to achieve desired financial results.
- Recommend and implement changes to improve employee and guest satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
