Customer Development Executive-Full Time (Harrah's Atlantic City)
About The Position
The Customer Development Executive creates an exciting, entertaining environment where service excellence is paramount. The role provides positive leadership, promotes teamwork and employee morale, coaches and develops employees, communicates expectations, and recognizes superior performance. It also supports operational improvement through ongoing assessment of policies, processes, and programs; facilitates conflict resolution; and helps align the team around a shared vision. The position coordinates with other departments to support guest satisfaction, safe and efficient operations, and employee and guest satisfaction. It contributes to financial operating and capital planning, and supports the Company’s business and service objectives, ethics, and values in accordance with the Code of Commitment. The executive develops relationships with quality gaming customers and attracts and retains player patronage through personalized service. The role helps develop programs to increase player worth within established comping guidelines, hosts customers and represents management at special events, and helps arrange reservations, complimentary privileges, and other special services. It also assists with events and programs intended to stimulate revenue growth, improve operational costs, and enhance customer service, while meeting assigned goals and objectives. The position is based at Harrah’s Atlantic City and is designated as Atlantic City Operations for cross-property marketing purposes. It is performed in a cigarette smoke environment. Starting salary is $65,000.
Requirements
- Minimum three years of Casino Operations or Customer Development experience.
- Proven ability to attract and maintain a desired customer base.
- Excellent communication skills.
- Advanced customer service and problem-solving skills.
- NJ CER license required.
Nice To Haves
- College degree or equivalent preferred.
- Bilingual skills preferred.
Responsibilities
- Develop and maintain excellent rapport with quality gaming customers.
- Attract, develop, and retain new player patronage through personalized service.
- Assist in developing programs to increase player worth while following established comping guidelines.
- Represent management at special events.
- Greet and host customers with courtesy, friendliness, and a hospitable attitude.
- Assist customers with procedures for obtaining show reservations and complimentary privileges.
- Arrange special services for quality customers, including air and ground transportation, accommodations, yachting excursions, and tickets to sporting events.
- Assist in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels.
- Meet assigned goals and objectives.
- Assist with phone solicitation.
- Observe employees’ customer interactions and work with supervisors to improve visual friendliness and courtesy.
- Provide leadership, coaching, employee recognition, and accountability for service performance expectations.
- Coordinate with other departments to support guest satisfaction and efficient operations.
- Recommend and implement changes to improve employee and guest satisfaction.
- Participate in financial operating and capital planning and make recommendations to achieve desired financial results.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
