Guest Room Attendant-Full Time (Harrah's Atlantic City)
About The Position
The Guest Room Attendant provides courteous, energetic service and creates a positive guest experience. The attendant greets guests warmly, anticipates their needs, provides prompt service, checks satisfaction, resolves service issues, promotes Total Rewards programs and card membership, and thanks guests for visiting. The attendant signs out a floor key, reports to an assigned section, loads a cart according to procedures, tracks linen and supplies used, and cleans guest rooms according to housekeeping procedures. The attendant reports room-status discrepancies and needed repairs to a supervisor, then returns the key and submits reports at the end of the shift.
Requirements
- Ability to read, write, and speak English.
- Physically strong.
- Open-minded and willing to learn.
- Able to make decisions and work well with others.
Responsibilities
- Demonstrate superior customer service through the outlined service behaviors.
- Maintain an upbeat, positive attitude and create positive energy and enthusiasm in guest interactions.
- Create an atmosphere of luck and celebrate guests’ wins.
- Stay informed about daily information and greet guests warmly.
- Anticipate guest needs and provide fast, flawless service.
- Check guest satisfaction and resolve service breakdowns effectively.
- Promote Total Rewards programs and card membership.
- Provide a warm farewell and thank guests for visiting.
- Sign out a floor key and report to the assigned section.
- Load the cart according to standard procedures and report linen and supplies used.
- Clean guest rooms according to housekeeping procedures.
- Report discrepancies in room status and repairs needed in the work area to the supervisor.
- Sign in the key and turn in reports to the supervisor at the end of the shift.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
