Guest Room Attendant-Full Time (Caesars Atlantic City)
About The Position
The Guest Room Attendant provides friendly, attentive service while cleaning and servicing an assigned number of guest rooms each day. The role follows housekeeping procedures and key-control policies, maintains room-status information, reports discrepancies and needed repairs to a supervisor, and completes special assignments as requested. The attendant is expected to provide guests with information and assistance, escalating needs when necessary. The position also calls for consistently demonstrating superior customer service: greeting guests warmly, anticipating their needs, providing prompt service, checking satisfaction, resolving service issues, promoting Total Rewards programs and card membership, and thanking guests as they depart. On-the-job training is provided. The listed wage is $22.55 per hour.
Requirements
- Ability to read, write, and speak English.
- Physically strong.
- Open-minded and willing to learn.
- Able to make decisions and work well with others.
Responsibilities
- Clean and service an assigned number of guest rooms per day.
- Sign out the floor key and report to the assigned section, strictly following key-control policies.
- Load the cart according to standard procedures and report linen and supplies used.
- Clean guest rooms according to housekeeping procedures.
- Keep the Housekeeping Office informed of guests’ room status.
- Treat guests in a friendly manner and provide service and information when possible; contact a supervisor when unable to fully meet a guest’s needs.
- Report room-status discrepancies to a supervisor.
- Report repairs needed in the work area to a supervisor.
- Sign in the key and turn in reports to the supervisor at the end of the shift.
- Complete special assignments requested by the Housekeeping Supervisor.
- Demonstrate customer-service behaviors, maintain a positive attitude, greet guests warmly, anticipate needs, provide prompt service, check satisfaction, and address service breakdowns.
- Promote Total Rewards programs and card membership, and provide guests with a warm farewell.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
