Guest Room Attendant-Full Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

22h

About The Position

The Guest Room Attendant provides friendly, efficient guest service while cleaning and servicing an assigned number of guest rooms each day. The role includes following housekeeping procedures, managing floor keys and supplies, tracking room status, reporting discrepancies and needed repairs, and completing assignments from the Housekeeping Supervisor. On-the-job training is provided.

Requirements

Ability to read, write, and speak English.
Physically strong.
Open-minded and willing to learn.
Able to make decisions and work well with others.

Responsibilities

Demonstrate superior customer service, maintain a positive attitude, anticipate guest needs, provide prompt service, check guest satisfaction, and resolve service issues or refer them to a supervisor.
Promote Total Rewards programs and card membership, and warmly greet and thank guests.
Clean and service an assigned number of rooms per day according to housekeeping procedures.
Sign out the floor key, report to the assigned section, and strictly follow key-control policies.
Load the cart according to standard procedures and report linen and supplies used.
Keep the Housekeeping Office informed of guests’ room status.
Assist guests in a friendly manner by providing service and information when possible; contact a supervisor when unable to fully address a guest’s needs.
Report room-status discrepancies and repairs needed in the work area to the Supervisor.
Sign in the key and submit reports to the Supervisor at the end of the shift.
Complete special assignments as requested by the Housekeeping Supervisor.