Guest Service Agent Nobu-Full Time (Caesars Atlantic City)
About The Position
The Guest Service Agent provides guest service at Nobu Hotel at Caesars Atlantic City, consistently demonstrating Nobu service behaviors. The role maintains an upbeat, positive attitude; creates positive energy and enthusiasm; celebrates guests’ wins; stays informed about daily information; and builds relationships through warm, friendly greetings. The agent anticipates guest needs, provides fast and accurate service, checks guest satisfaction, resolves service issues, promotes Caesars Rewards, and thanks guests upon departure. The position coordinates room check-in and check-out with Marketing, tour escorts, and luggage delivery and pickup. It confirms that Housekeeping has cleaned rooms before issuing keys, handles charges and folios for individuals, groups, and due-outs, and accepts authorized cash, check, and credit-card payments. The agent maintains an operating bank, provides bills and change, and may perform limited Caesars Rewards duties. The role also promotes Nobu Hotel and Caesars while acting professionally and courteously. Pay is $18.00 per hour.
Requirements
- High school diploma or equivalent.
- Outstanding public relations skills and an outgoing personality.
- NJ CER license required.
- Appropriate training on the C.M.C. system to make valid comping decisions.
Nice To Haves
- Entertainment background or hotel experience.
- Knowledge of the LMS system.
Responsibilities
- Demonstrate Nobu service behaviors and provide consistently superior customer service.
- Maintain an upbeat, positive attitude and create positive energy and enthusiasm during guest interactions.
- Create an atmosphere of luck and celebrate guests’ wins.
- Stay informed about daily information and greet guests warmly and in a friendly manner.
- Anticipate guest needs and provide fast, flawless service.
- Check guest satisfaction and effectively resolve service breakdowns.
- Promote Caesars Rewards programs and card membership.
- Provide a warm farewell and thank guests for visiting.
- Coordinate check-in and check-out times with Marketing and tour escorts, as well as luggage delivery and pickup schedules.
- Ensure rooms have been cleaned by Housekeeping before issuing keys.
- Post charges and settle folios for individuals, groups, and due-outs, coordinating with Housekeeping.
- Accept cash, checks, and credit cards for payment, obtaining proper approval and authorization.
- Maintain an operating bank, render bills, and issue change.
- Perform limited Caesars Rewards duties as needed, including issuing promotional amenities, redeeming coupons, and issuing replacement cards.
- Promote Nobu Hotel and Caesars and act professionally and courteously.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
