Caesars Rewards Representative-Full Time (Caesars Atlantic City)
About The Position
The Caesars Rewards Representative provides customer service at Caesars Atlantic City, welcoming guests, answering questions, and helping them with Caesars Rewards membership and property information. The role promotes Caesars Rewards programs, the Visa program, and the Caesars Rewards app, while encouraging sign-ups and email capture. It also supports promotional operations and events, including issuing promotional amenities and prizes, redeeming coupons, maintaining records, and issuing complimentary offers according to established policies and procedures. The position pays $17.00 per hour.
Requirements
- High school diploma or equivalent.
- Ability to add and subtract numbers.
- Pleasant personality and ability to deal with the public while maintaining accurate records.
- Pleasant and easily understood speaking voice.
- Ability to receive and accept direction and instruction in a positive and cooperative manner.
- Fluent in English and capable of reading and writing English.
- NJ CER license required.
Nice To Haves
- Customer service experience.
- Computer experience.
- Casino complimentary issuance experience.
- Familiarity with player ratings.
Responsibilities
- Demonstrate superior customer service through a positive, enthusiastic, and courteous demeanor; greet guests warmly, anticipate their needs, provide prompt service, check satisfaction, resolve service issues, and thank guests when they leave.
- Introduce new players to the Caesars Rewards Tiered Card and replace lost cards.
- Enter new customer accounts accurately and update existing accounts as needed.
- Promote the Caesars Rewards Visa program and meet monthly goals.
- Promote the Caesars Rewards app and encourage guests to download it.
- Build customer relationships to increase Caesars Rewards sign-ups and email capture.
- Collect guest information courteously and thoroughly, maintain its security, and verify its accuracy.
- Provide accurate information about Caesars Rewards, the property, and available entertainment.
- Review player rating screens and issue room, restaurant, and show complimentaries in accordance with established policies and procedures.
- Batch, count, and assign control tickets to incoming promotional data.
- Greet customers as a company representative and provide information about specific functions.
- Assist with coordination of special promotional events.
- Issue promotional amenities, redeem coupons, and maintain accurate records, banking records, and inventory control records.
- Assist at Marketing Promotions events by greeting and checking in guests, issuing prizes, and performing related duties assigned by a supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
