Supervisor Casino Cashier-Full Time (Caesars Atlantic City)
About The Position
The Supervisor Casino Cashier supervises casino cashiers and pit clerks during an assigned shift, ensures appropriate staffing and high-quality guest service, and maintains compliance with company policies, internal controls, and applicable regulations. The role verifies and documents transactions, implements procedural changes, supports anti-money-laundering procedures, and troubleshoots operational issues. The supervisor leads, coaches, trains, and develops employees in customer service and technical duties; sets service standards; provides feedback; addresses performance issues; and prepares timely performance evaluations and disciplinary actions. The position fosters teamwork and supports department initiatives, assumes the Shift Manager’s duties when that manager is absent, completes special assignments, and participates in the supervision, operation, or support of Caesars’ multi-casino Bad Beat system. The role also emphasizes positive guest interactions and continuous service improvement. The supervisor uses guest feedback, data, and employee input to address service breakdowns, communicates team plans, keeps employees informed about property promotions and events, recognizes performance, and ensures employees understand and follow company expectations.
Requirements
- College degree in business preferred, or related experience required.
- Ability to read and write English.
- Proficiency in basic computer skills.
- Ability to work independently with minimal supervision.
- New Jersey Key License required.
- MDF required; it will be sent.
Nice To Haves
- College degree in business.
Responsibilities
- Supervise Cashier Casino Services I, II, III, and Pit Clerks during the assigned shift.
- Ensure appropriate staffing levels and superior customer service in the assigned area.
- Maintain compliance with State, Federal, and Internal Controls requirements.
- Ensure company policies and procedures are followed.
- Verify and document exchanges to maintain accountability for transactions.
- Implement procedural changes in a timely manner.
- Adhere to Anti-Money Laundering procedures.
- Troubleshoot problems and assist department employees with their duties.
- Coach, train, and develop employees in customer service and technical areas.
- Prepare employee performance evaluations and ensure they are issued on time.
- Prepare and issue disciplinary actions fairly, consistently, and promptly.
- Assume the duties of a Shift Manager when the Shift Manager is absent.
- Foster a team environment and take a leadership role in department initiatives.
- Complete special assignments as required.
- Participate in the supervision, operation, or support of Caesars’ multi-casino Bad Beat system.
- Evaluate service breakdowns using guest feedback, data, and behavior, address breakdowns promptly, and follow up to ensure guest satisfaction.
- Communicate service breakdowns and team plans, facilitate meetings focused on service improvements, and keep the team informed of property promotions and events.
- Set measurable service standards, hold employees accountable, communicate company expectations, provide ongoing feedback, recognize performance, and maintain accurate employee records.
- Use EOS data to improve the workplace and respond to employee input.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
