Supervisor Casino Cashier-Full Time (Caesars Atlantic City)
About The Position
The Supervisor Casino Cashier inspires and guides employees by demonstrating commitment, energy, and superior customer service. The role promotes positive guest interactions and continuously improves service by evaluating guest feedback, data, and behavior; addressing service breakdowns; and involving team members in service-improvement plans. The supervisor keeps employees informed about property promotions and events, establishes measurable service standards, holds employees accountable, coaches and develops employees, and recognizes individual and team performance. The role also enforces company expectations, policies, procedures, department goals, business strategy, and industry regulations; maintains accurate employee records; and completes performance reviews on time. The supervisor is responsible for creating an atmosphere of luck. The position supervises casino cashiers and pit clerks during an assigned shift, ensuring adequate staffing, strong customer service, transaction accountability, and compliance with applicable controls and anti-money-laundering procedures. It supports employees in carrying out their duties, assumes the Shift Manager’s duties when needed, and may support Caesars’ multi-casino Bad Beat system. Starting salary is $50,000–$55,000.
Requirements
- College degree in business preferred, or related experience required.
- Ability to read and write English.
- Proficiency in basic computer skills.
- Ability to work independently with minimal supervision.
- NJ Key License required.
- MDF required; it will be sent.
Nice To Haves
- College degree in business preferred.
Responsibilities
- Supervise Casino Services I, II, and III cashiers and Pit Clerks during the assigned shift.
- Ensure appropriate staffing levels and consistently superior customer service.
- Maintain compliance with State, Federal, and Internal Controls.
- Ensure company policies and procedures are followed.
- Ensure transaction accountability through verification and documentation of exchanges.
- Implement procedural changes in a timely manner.
- Adhere to Anti-Money Laundering procedures.
- Troubleshoot problems and assist department employees in performing their duties.
- Coach, train, and develop employees in customer service and technical areas.
- Prepare employee performance evaluations and ensure they are issued on time.
- Prepare and issue disciplinary action fairly, consistently, and promptly.
- Assume full responsibility for duties in the absence of a Shift Manager.
- Foster a team environment and take a leadership role in department initiatives.
- Complete special assignments as required.
- Participate in the supervision, operation, and/or support of Caesars’ multi-casino Bad Beat system.
- Evaluate service breakdowns using guest feedback, data, and behavior; address breakdowns promptly and follow up to ensure guest satisfaction.
- Communicate service breakdowns and team plans in buzz sessions and facilitate meetings focused on service improvements.
- Keep the team informed about property promotions and events.
- Set measurable service standards, hold employees accountable, provide ongoing feedback, and recognize and reward performance.
- Enforce company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy.
- Use EOS data to improve the workplace and listen and respond to employees.
- Maintain accurate and up-to-date employee records and complete performance reviews promptly.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
