Supervisor Front Services -Full Time (Caesars Atlantic City)
About The Position
The Supervisor Front Services role oversees the day-to-day activities of Front Services staff and supports a high level of guest satisfaction. The supervisor models and promotes exceptional customer service, evaluates and addresses service breakdowns, keeps staff informed about property promotions and events, and develops employees through training, coaching, feedback, and performance reviews. The role also enforces company policies and expectations and uses employee feedback and EOS data to improve the workplace. The supervisor verifies daily paperwork, handles guest problems and complaints, prepares schedules and position assignments, and ensures that shift-relief supervisors receive relevant information. The position coordinates vehicle damage or theft complaint reports and recovery efforts with Risk Management, maintains clean, organized, and safe work areas, provides guests with accurate information about the property and community, and completes special assignments as requested.
Requirements
- Strong customer service, administrative, interpersonal, organizational, communication, and problem-resolution skills.
- Ability to handle guest complaints and deal directly with the public.
- Valid New Jersey driver's license.
- NJ CER license required.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Supervise the day-to-day activities of Front Services staff and ensure guest satisfaction.
- Verify daily paperwork.
- Ensure customer problems and complaints are handled in a timely, effective, and courteous manner.
- Train new employees and prepare work schedules and position assignments.
- Ensure the relieving Supervisor is informed of pertinent information.
- Handle vehicle damage and theft complaint reports with Risk Management and coordinate recovery efforts.
- Maintain clean, organized, and safe work areas.
- Maintain knowledge of the property, hotel, community, and special events to provide guests with accurate information.
- Provide superior customer service to all guests.
- Complete special assignments as requested.
- Evaluate service breakdowns using guest feedback, data, and behavior; communicate issues and team plans; and follow up to ensure guest satisfaction.
- Keep the team informed about property promotions and events.
- Set measurable service standards, hold employees accountable, coach performance improvement, and provide ongoing feedback.
- Communicate and enforce company expectations, policies, procedures, department goals, and business strategy.
- Use EOS data, employee feedback, and recognition to improve the workplace and acknowledge individual and team performance.
- Maintain accurate employee records and complete performance reviews on time.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
