Caesars Rewards Representative-Part Time (Caesars Atlantic City)
About The Position
The Caesars Rewards Representative provides welcoming, accurate, and efficient service to guests at Caesars Atlantic City. The role introduces guests to Caesars Rewards, helps them sign up or replace lost cards, maintains account information, and promotes the Rewards Visa program and app. Representatives build customer relationships, capture email information, safeguard guest data, and provide information about the Rewards program, the property, and entertainment offerings. The position also supports promotional operations by issuing approved complimentary amenities, processing coupons, maintaining records and inventory controls, handling promotional data and control tickets, and assisting with special events and marketing promotions. The role pays $17.00 per hour and requires a New Jersey casino employee registration (CER) license.
Requirements
- High school diploma or equivalent.
- Ability to add and subtract numbers.
- Pleasant personality and ability to deal with the public while maintaining accurate records.
- Pleasant, easily understood speaking voice.
- Ability to receive and accept direction and instruction in a positive, cooperative manner.
- Fluent in English and capable of reading and writing English.
- New Jersey CER license required.
Nice To Haves
- Customer service experience.
- Computer experience.
- Casino complimentary issuance experience.
- Familiarity with player ratings.
Responsibilities
- Demonstrate superior customer service with an upbeat, positive attitude; greet guests warmly, anticipate their needs, provide prompt service, check satisfaction, resolve service issues, and thank guests for visiting.
- Promote Caesars Rewards programs and card membership.
- Introduce the Caesars Rewards Tiered Card to new players and replace lost cards.
- Enter new customer accounts and update existing accounts accurately.
- Promote the Caesars Rewards Visa program and meet monthly goals.
- Promote the Caesars Rewards App and encourage guests to download it.
- Build customer relationships to drive Caesars Rewards sign-ups and email capture.
- Provide courteous, informative, and thorough initial customer contact while collecting information for the Caesars Rewards database.
- Keep guest information secure and verify its accuracy.
- Provide accurate information about the Caesars Rewards program, the property, and entertainment offerings.
- Review player rating screens and issue room, restaurant, and show complimentaries according to established policies and procedures.
- Batch, count, and assign control tickets to incoming promotional data.
- Greet customers as a company representative and provide information about specific functions.
- Assist in coordinating special promotional events.
- Issue promotional amenities, redeem coupons, and maintain accurate records, banking records, and inventory control records.
- Assist at Marketing Promotions events by greeting and checking in guests, issuing prizes, and performing related duties as assigned by a supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
