Guest Service Agent Nobu-Full Time (Caesars Atlantic City)
About The Position
The Guest Service Agent at Nobu, Caesars Atlantic City, provides guest-facing hotel service while demonstrating Nobu service behaviors. The role maintains an upbeat, positive attitude, creates a welcoming atmosphere, anticipates guest needs, provides fast and accurate service, checks guest satisfaction, and resolves service issues. The agent promotes Caesars Rewards and membership, celebrates guests’ wins, and thanks guests warmly when they depart. The position coordinates check-in and check-out activities with Marketing, tour escorts, luggage services, and Housekeeping. It handles room-key issuance after confirming rooms are clean, posts charges, settles guest and group folios, processes payments, and maintains an operating cash bank. The agent may also perform limited Caesars Rewards duties. Compensation is $18.00 per hour.
Requirements
- High school diploma or equivalent.
- Outstanding public-relations skills and an outgoing personality.
- New Jersey CER license required.
- Appropriate training on the C.M.C. system to make valid comping decisions.
Nice To Haves
- Entertainment background or hotel experience.
- Knowledge of the LMS system.
Responsibilities
- Demonstrate Nobu service behaviors and provide consistently superior customer service.
- Maintain an upbeat, positive attitude and create positive energy and enthusiasm during guest interactions.
- Create a welcoming atmosphere, celebrate guests’ wins, and greet guests warmly.
- Stay informed of daily information and anticipate guest needs to provide fast, flawless service.
- Check guest satisfaction and effectively resolve service breakdowns.
- Promote Caesars Rewards programs and card membership.
- Provide a warm farewell and thank guests for visiting.
- Coordinate check-in and check-out times with Marketing, tour escorts, and luggage delivery and pick-up schedules.
- Confirm that Housekeeping has cleaned rooms before issuing keys.
- Post charges and settle folios for individuals, groups, and due-outs as communicated through Housekeeping.
- Receive cash, checks, and credit-card payments, obtaining proper approval and authorization.
- Maintain an operating bank, render bills, and issue change.
- Perform limited Caesars Rewards duties, including issuing promotional amenities, redeeming coupons, and issuing replacement cards.
- Promote Nobu Hotel and Caesars and act professionally and courteously.
- Exhibit a positive, outgoing personality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
