Guest Room Attendant-Full Time (Harrah's Atlantic City)
About The Position
The Guest Room Attendant consistently demonstrates superior customer service by maintaining an upbeat, positive attitude and creating positive energy. The attendant builds relationships with guests through warm greetings, anticipates needs, provides fast and flawless service, checks for satisfaction, and resolves service breakdowns. The role also promotes Total Rewards programs and card membership and thanks guests when they leave. The attendant cleans guest rooms according to housekeeping procedures, manages assigned keys, carts, linen, and supplies, and reports room-status discrepancies and needed repairs to a Supervisor. The stated pay is $22.55 per hour.
Requirements
- Ability to read, write, and speak English.
- Physically strong.
- Open-minded and willing to learn.
- Able to make decisions and work well with others.
Responsibilities
- Demonstrate the outlined customer-service behaviors and maintain an upbeat, positive attitude.
- Create positive energy, sustain enthusiasm, and celebrate guests’ wins.
- Stay informed of daily information and greet guests warmly to build relationships.
- Anticipate guest needs and provide fast, flawless service.
- Check guest satisfaction and effectively resolve service breakdowns.
- Promote Total Rewards programs and card membership.
- Provide a warm farewell and thank guests for visiting.
- Sign out the floor key and report to the assigned section.
- Load the cart according to standard procedures and report linen and supplies used.
- Clean guest rooms according to housekeeping procedures.
- Report room-status discrepancies to the Supervisor.
- Report repairs needed in the work area to the Supervisor.
- Sign in the key and turn in reports to the Supervisor at the end of the shift.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
