Representative Guest Services Agent-Part Time (Harrah's Atlantic City)

Caesars Entertainment • Atlantic City, NJ

7d

About The Position

The Representative Guest Services Agent provides superior customer service to hotel and casino guests, maintaining an upbeat and positive attitude and creating welcoming, memorable interactions. The agent processes hotel reservations, assigns rooms, registers guests, and coordinates with Housekeeping, Marketing, Sales, tour escorts, and luggage services. The role handles guest payments and folios, maintains an operating bank, responds to special requests, and provides information about the hotel, Atlantic City, and local events. The agent also promotes Caesars Rewards, manages guest messages and packages, and works to resolve customer concerns promptly and courteously. The listed pay is $16.00 per hour.

Requirements

• High school diploma.
• Typing proficiency and computer skills.
• Outstanding public relations and communication skills.
• Experience handling money.
• Professional appearance.
• Working knowledge of the Atlantic City area.
• One year of experience, preferably in the hospitality industry or a related field.

Nice To Haves

• Experience in the hospitality industry or a related field.

Responsibilities

• Demonstrate superior customer service through positive, enthusiastic, friendly interactions and warm greetings and farewells.
• Anticipate guest needs, provide fast and accurate service, check for satisfaction, and resolve service breakdowns and complaints promptly.
• Promote Caesars Rewards programs and card membership.
• Process hotel reservations, assign rooms, and register guests.
• Prepare packages for Sales and Hotel, including ordering, banking, and reconciliation of coupons.
• Coordinate check-in and check-out times with Marketing, tour escorts for groups, and luggage delivery and pickup schedules.
• Ensure Housekeeping has cleaned rooms before issuing keys.
• Post charges and settle folios for individuals, groups, and due-outs communicated through Housekeeping.
• Receive cash, checks, and credit card payments, obtaining appropriate approval and authorization.
• Maintain an operating bank, render bills, and issue change.
• Arrange reservations for hotel and casino guests, including airline, show, and restaurant reservations.
• Handle special guest requests, including limousines, flowers, and special-occasion arrangements.
• Manage messages, mail, and packages for guests and Hotel/Casino departments, and control safe-deposit transactions.
• View only pre-approved room-comping levels and refrain from changing that information.
• Maintain knowledge of the hotel, community, and special events to provide guests with accurate information.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED