Representative Guest Services Agent-Part Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

About The Position

The Representative Guest Services Agent provides superior customer service to hotel and casino guests while maintaining an upbeat, positive attitude and creating a welcoming atmosphere. The agent greets guests warmly, anticipates their needs, provides prompt and accurate service, checks for satisfaction, resolves service problems, promotes Caesars Rewards, and thanks guests as they depart. The role processes hotel reservations, assigns rooms, registers guests, prepares packages, coordinates guest arrivals and departures, and confirms rooms are ready before issuing keys. It also handles guest folios and payments, maintains an operating bank, arranges guest reservations and special requests, manages messages and packages, and controls safe-deposit transactions. The agent provides information about the hotel, Atlantic City, and special events, and is empowered to resolve guest complaints courteously and efficiently. The position is part-time and pays $16.00 per hour.

Requirements

High school diploma.
Proficiency in typing and computer skills.
Outstanding public-relations and communication skills.
Experience handling money.
Professional appearance.
Working knowledge of the Atlantic City area.
One year of experience, preferably in the hospitality industry or a related field.

Responsibilities

Demonstrate superior customer service, maintain a positive attitude, and create a welcoming atmosphere for guests.
Greet guests warmly, anticipate their needs, provide fast and accurate service, check for satisfaction, and resolve service breakdowns.
Promote Caesars Rewards programs and card membership, and provide a warm farewell to guests.
Process hotel reservations, assign rooms, and register guests.
Prepare packages for Sales and Hotel, including ordering, banking, and reconciling coupons.
Coordinate check-in and check-out times with Marketing, group tour escorts, and luggage delivery and pickup schedules.
Ensure Housekeeping has cleaned rooms before issuing keys.
Post charges and settle folios for individuals, groups, and due-outs communicated through Housekeeping.
Receive cash, checks, and credit-card payments, obtain proper approvals and authorizations, maintain an operating bank, render bills, and issue change.
Make reservations for casino and hotel guests, including airline, show, and restaurant reservations.
Handle special guest requests, including limousines, flowers, and special-occasion arrangements.
Manage messages, mail, and packages for guests and Hotel/Casino departments, and control safe-deposit transactions.
Resolve customer problems and complaints promptly, courteously, and efficiently.
Provide guests with accurate information about the hotel, the community, and special events.
View only pre-approved room-comping levels; do not change comping information.