Part-Time Guest Services Agent

Stonebridge Hospitality Management•Boulder, CO

About The Position

The Guest Service Agent supports hotel front office operations and ensures smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. The role handles guest inquiries, payments, and reservations to promote a high level of guest satisfaction. The position is primarily indoors at the hotel’s front desk and lobby. It involves frequent computer and telephone use and interaction with guests and team members, as well as extended periods of standing and walking. The schedule is flexible and requires availability for evening, weekend, and holiday shifts. The role may require occasionally lifting and carrying up to 10 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties. Stonebridge states that it provides equal employment opportunities and evaluates applicants based on qualifications and their ability to meet the position’s requirements. Duties may change with or without notice.

Requirements

Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in property management systems and basic office software such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for evening, weekend, and holiday shifts.
Ability to stand and walk for extended periods during the shift.
Ability to occasionally lift and carry up to 10 pounds.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate room availability and guest account records using property management systems.
Compute bills, collect payments, and make change.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.