Guest Services Agent (Part Time)

Sage Hospitality Group•Aurora, CO

8d•Onsite

About The Position

The Guest Services Agent responds professionally and courteously to arriving, departing, and in-house guests and VIPs, providing accurate and timely information and services. The role handles telephone and in-person inquiries about reservations, hotel information, and guest concerns. Open availability is required, including the ability to work morning, evening, overnight, weekend, and holiday shifts. This is a part-time position at The Benson Hotel & Faculty Club in Aurora, Colorado.

Requirements

High school diploma or equivalent.
No prior experience required.
High school graduate-level mathematical aptitude; knowledge of standard cash-handling procedures and computerized cash register systems.
Past experience dealing directly with the public and general knowledge of basic customer service skills.
Fluency in spoken and written English.
Ability to read written communications and a monochrome computer screen.
Ability to operate a computer, calculator, and telephone keyboards for cash handling and paperwork processing.
Ability to understand and follow verbal and written instructions, handle more than one task at a time, and communicate verbally and in writing.
Tact and understanding when addressing customer-service problems, including stressful and highly emotional situations.
Strong organization and attention to written and verbal details, particularly while performing multiple tasks.
Open availability to work morning, evening, overnight, weekend, and holiday shifts.

Responsibilities

Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest check-out by following established procedures, closing guest accounts, and preparing rooms for the next sale.
Calculate and post payments, receipts, guest accounts, and other forms of credit using accurate cash-handling procedures.
Answer inquiries and accept reservations in person and by telephone; communicate hotel rates and information and use suggestive selling to increase room sales and revenue.
Maintain good customer relations by staying informed about in-house and area functions and providing timely, knowledgeable responses.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Control front-desk cash transactions and maintain responsibility for a personal bank according to hotel bank policy.
Maintain a friendly, cheerful, and courteous demeanor.