Specialist Security Operations-Full Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

About The Position

The Specialist Security Operations employee provides customer-focused service while supporting security operations at Harrah's Atlantic City. The role maintains an upbeat, positive attitude; greets guests warmly; anticipates needs; resolves service issues; promotes Total Rewards programs and card membership; and thanks guests as they leave. The position is paid $21.00 per hour. The employee works at the security podium, dispatches Security Officers, manages controlled keys, access badges, radios, and emergency credentials, and monitors mantrap access and the digital alarm system. The role also logs and prioritizes information from Security Officers, prepares and assists with reports, conducts investigations, gathers and preserves evidence, takes statements, and may testify in court. The employee must be able to assess patrons who may need first aid or CPR and notify the Shift Manager about relevant situations.

Requirements

At least one year of experience as a Security Officer or in a similar public-sector capacity.
CPR certification, or the ability to obtain certification.
New Jersey CER license required.

Nice To Haves

High school diploma or equivalent.
Valid New Jersey driver's license.

Responsibilities

Demonstrate superior customer service by maintaining a positive attitude, creating positive energy, and sustaining enthusiasm across guest interactions.
Create an atmosphere of luck and celebrate guests’ wins.
Stay informed about daily information, greet guests warmly, anticipate their needs, provide fast and flawless service, check satisfaction, and resolve service breakdowns.
Promote Total Rewards programs and card membership, and provide guests with a warm farewell and thanks.
Complete special assignments as required.
Work at the security podium, answer the telephone, and dispatch Security Officers according to the situation and need.
Issue controlled keys, access badges, and radios to Security Officers and other staff.
Monitor mantrap access and the digital alarm system.
Issue emergency credentials to employees and vendors.
Receive, log, and prioritize information from Security Officers about lateness, absences, or other concerns.
Prepare specified reports and assist Security Officers in preparing reports.
Conduct fact-finding investigations, including physically tracking and interviewing witnesses, collecting physical evidence, and preserving crime scenes when necessary.
Take statements from individuals involved in security-related activities and prepare reports detailing facts.
Appear in court to testify about subpoenaed or documented facts contained in complaints or warrant files.
Evaluate by sight patrons who may require first aid or CPR.
Notify the Shift Manager of relevant situations or information.