Specialist Security Operations- Full Time (Caesars Atlantic City)
About The Position
The Specialist Security Operations employee supports security operations at Caesars Atlantic City while consistently demonstrating superior customer service. The role maintains a positive attitude, creates welcoming guest interactions, anticipates needs, provides prompt service, resolves service issues, promotes Caesars Rewards, and thanks guests for visiting. The employee works at the security base, coordinating communications and resources, monitoring security systems, maintaining records, and assisting with investigations and reports. The position may involve evaluating patrons who appear to need first aid or CPR, notifying the Shift Manager about relevant situations, completing management assignments, and providing court testimony when subpoenaed.
Requirements
- At least one year of experience as a Security Officer or in a similar public-sector capacity.
- CPR certification or the ability to obtain certification.
- NJ CER license required.
Nice To Haves
- High school diploma or equivalent preferred.
- Valid New Jersey Driver’s License preferred.
Responsibilities
- Answer the telephone at the security base and dispatch Security Officers according to the situation and need.
- Issue controlled keys, access badges, and radios to Security Officers and other staff.
- Monitor CCTV and the digital alarm system, and issue emergency credentials to employees and vendors.
- Receive, log, and prioritize information from Security Officers about lateness, absences, or other concerns.
- Prepare specified reports and assist Security Officers with report preparation.
- Conduct fact-finding investigations, including tracking and interviewing witnesses, collecting physical evidence, and preserving crime scenes when necessary.
- Take statements from individuals involved in security-related activities and prepare reports detailing facts.
- Appear in court to testify about subpoenaed or documented facts contained in complaints or warrant files.
- Evaluate by sight patrons who may require first aid or CPR.
- Notify the Shift Manager of relevant situations or information.
- Complete special assignments for management as required.
- Demonstrate customer-service behaviors, including greeting guests warmly, anticipating needs, resolving service breakdowns, promoting Caesars Rewards, and thanking guests.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
