Specialist Security Operations-Full Time (Harrah's Atlantic City)
About The Position
The Specialist Security Operations role provides security operations and guest service support at Harrah’s Atlantic City. The position consistently demonstrates superior customer service, maintains a positive and enthusiastic attitude, anticipates guest needs, resolves service issues, promotes Total Rewards programs and card membership, and welcomes and thanks guests. The role is assigned to the security podium, where it dispatches Security Officers, manages keys, access badges and radios, monitors access and alarm systems, and handles emergency credentials and incoming information. It also supports investigations, prepares reports, may provide court testimony, identifies patrons who may require first aid or CPR, and informs the Shift Manager of relevant situations. Compensation is $21.00 per hour.
Requirements
- At least one year of experience as a Security Officer or in a similar public-sector capacity.
- CPR certification, or the ability to obtain certification.
- New Jersey CER license required.
Nice To Haves
- High school diploma or equivalent preferred.
- Valid New Jersey driver’s license preferred.
Responsibilities
- Demonstrate the outlined customer service behaviors, maintain an upbeat attitude, and provide warm, prompt and effective service to guests.
- Promote Total Rewards programs and card membership, check for guest satisfaction, resolve service breakdowns, and provide a warm farewell.
- Complete special assignments as required.
- Work at the security podium, answer telephone calls, and dispatch Security Officers according to the situation and need.
- Issue controlled keys, access badges and radios to Security Officers and other staff.
- Monitor mantrap access and the digital alarm system.
- Issue emergency credentials to employees and vendors.
- Receive, log and prioritize information from Security Officers concerning lateness, absence or other concerns.
- Prepare specified reports and assist Security Officers with report preparation.
- Conduct fact-finding investigations, including tracking and interviewing witnesses, collecting physical evidence, and preserving crime scenes when necessary.
- Take statements from individuals involved in security-related activities and prepare reports detailing facts.
- Appear in court to testify about subpoenaed or documented facts in complaints or warrant files.
- Evaluate by sight whether patrons may require first aid or CPR.
- Notify the Shift Manager of relevant situations or information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
