Supervisor Front Office - Full Time (Harrah's Atlantic City)
About The Position
Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment. Ensures that customer problems/complaints are handled in an effective, courteous manner. Maintains knowledge of hotel, community and special events in order to provide guests with needed information. Maintains accurate employee records and files. Responsible for the motivation, continual training and empowerment of employees. Ensures that all staff behavior and appearance are in compliance with established policy. Coordinates recovery efforts with Security and Risk Management. Handles vehicle problems/complaint reports according to established procedure. Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas.
Requirements
- High school diploma or G.E.D. certificate required.
- Two years front services experience.
- Must possess a valid New Jersey driver's license.
- CER License is Required
- Must possess a valid New Jersey driver's license.
Nice To Haves
- Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
Responsibilities
- Responsible for the motivation, continual training and empowerment of employees
- Ensures that all staff behavior and appearance are in compliance with established policy
- Coordinates recovery efforts with Security and Risk Management
- Handles vehicle problems/complaint reports according to established procedure
- Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
- Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
- Ensures that customer problems/complaints are handled in an effective, courteous manner
- Maintains knowledge of hotel, community and special events in order to provide guests with needed information
- Maintains accurate employee records and files
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
