Supervisor Front Office - Full Time (Harrah's Atlantic City)

Caesars Entertainment • Atlantic City, NJ

1d • $50,000 - $52,000 • Onsite

About The Position

This is a full-time Supervisor Front Office position at Harrah's Atlantic City. The role involves assisting with scheduling to ensure cost efficiency and productivity, handling customer problems and complaints effectively, maintaining knowledge of hotel and community events, and managing accurate employee records. The company, Caesars Entertainment, is the most prominent brand in gaming in the Atlantic City region and is committed to offering guests exceptional service and memorable experiences. As the largest employer in Atlantic County, New Jersey, Caesars Entertainment has a deep-rooted legacy in its commitment to the community and its team members.

Requirements

• High school diploma or G.E.D. certificate required.
• Two years front services experience.
• Must possess a valid New Jersey driver's license.
• CER License is Required
• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Responsibilities

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files
• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Coordinates recovery efforts with Security and Risk Management
• Handles vehicle problems/complaint reports according to established procedure
• Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED