Case Worker Jobs

About The Position

Requirements

• PhD or Master’s Degree in the mental health field: Social Work, Counseling, Marriage and Family Therapy, Substance Use, Psychology, etc. OR Bachelor’s with a WI Certified Social Work (CSW) license.
• A self-starter who is motivated, excited, and passionate about the field of mental health and substance use is imperative for this position.
• Maintain a Valid Wisconsin Driver’s License, reliable vehicle, and Vehicle Insurance.
• Be willing to meet clients in their homes, community, office, as well as transport clients to needed appointments, resources, etc.
• Maintain licensure requirements, if applicable.
• Successfully complete all required training within 60 days of employment.
• Successfully pass a 90-day to 6 month probationary period.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Compassion and Empathy: A true desire/care for our fellow human beings and the ability/desire to treat clients and co-workers with unconditional positive regard.
• Well versed and experienced in Trauma Informed Care, its principles and its use. Well versed in how trauma can transform the human experience and human behaviors.
• Communication skills and ability to articulate treatment plans to clients, loved ones, and other colleagues.
• Ability to speak with clients with a voice of and from a perspective of care and concern; ability to utilize cultural humility in a professional and productive manner; utilization of strengths-based language and approaches is expected always.
• Socially aware and forward thinking regarding common social barriers and social determinants of health; genuine acknowledgement of the barriers clients face; a true understanding of equity, and fierce advocacy for clients and for needed community change.
• Exceptional Organizational and record-keeping skills, as well as the ability to manage multiple clients and multi-task, strong clinical writing skills.
• Critical thinking and problem-solving skills to assess and assist clients, creative solution focused thinking.
• Motivational interviewing skills to guide clients in their recovery process; Ability to understand and assess a client's stage of change and facilitate services to match.
• Computer literacy and general computer skills to manage case records including the utilization of Google Suites, email, Adobe, DocuSign, and virtual meeting platforms.

Nice To Haves

• If fully licensed, this position may also provide psychotherapy and substance use disorder treatment.
• Some work may be performed virtually.
• Individual skill development and enhancement (ISDE) services include training in communication, interpersonal skills, problem solving, decision-making, self-regulation, conflict resolution, and other specific needs identified in the member’s service plan.
• Services also include training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, parenting, accessing and connecting to community resources and services (including health care services), and other specific daily living needs identified in the member’s service plan.
• Services provided to minors also focus on improving integration into and interaction with the minor’s family, school, community, and other social networks.
• Services include assisting the minor’s family in gaining skills to assist the minor with individual skill development and enhancement.
• These skills can be built in a variety of ways including utilizing music, art, exercise, yoga, or other ways that your client identifies helps them learn and retain information.
• Individual and/or Family Psychoeducation (IFPE) services include providing education and information resources about the client’s mental health and/or substance use.
• Skills training.
• Problem solving.
• Ongoing guidance about managing and coping with mental health and/or substance abuse issues.
• Social and emotional support for dealing with mental health and/or substance abuse.
• This may include advocacy and education to members of the community including the criminal/legal system.
• Employment-related skill training(ERST) services address the member’s illness or symptom-related problems in finding, securing, and keeping a job.
• Services may include, but are not limited to: employment and education assessments; assistance in accessing or participating in educational and employment related services; education about appropriate job-related behaviors; assistance with job preparation activities such as personal hygiene, clothing, and transportation; on-site employment evaluation and feedback sessions to identify and manage work-related symptoms; assistance with work-related crises; and individual therapeutic support.
• Housing Services address the members current housing situation or lack thereof.
• Psychotherapy if the provider is fully licensed in the state of WI as an LCSW, LPC, or LMFT; or an in-training license for any of the previous.
• Substance Use Disorder Therapy if fully licensed in the state of WI as an CSAC/SAC, or SAC-IT, or an LCSW, LPC, LMFT with substance use disorder specific training/experience.

Responsibilities

• Utilize a strengths-based and trauma-informed approach to aid clients in aspects of their life for which they seek assistance.
• Guide and walk alongside clients by putting services in place that will take the client in the direction of what they want their recovery to be.
• Monitor services to ensure they are continually meeting the needs of the client.
• Ongoing assessment and treatment planning for each client.
• Timely completion of all 30-day, 6-month, and yearly paperwork.
• Complete all documentation for services preferably the same day of service, but no later than two days after the service is performed, or according to Hope Inspired current policy.
• Ensure all activities revolve around client achievement of the highest possible level of independent functioning.
• Complete an intake for your client in coordination with a CCS Dane County intake worker.
• Complete a thorough and clinically sound assessment of the client’s life including 16 different domains within 27 days of intake.
• Evaluate and assess difficulties in psychosocial functioning throughout the assessment.
• Update the assessment every 6 months.
• Develop a 6-month Recovery/Treatment Plan with the client’s goals and measurable objectives to alleviate difficulties and increase needed skill development identified in the assessment by day 27.
• Monitor and evaluate progress and make adjustments to the Recovery/Treatment plan as needed, but at least once every six months.
• Facilitate recovery team meetings as needed, (preferably every one to three months), but at least once every 6 months to discuss progress of the client and provide positive reinforcement for progress made.
• Complete documentation within the required timeframe and to regularly review and update records to reflect changes in the client’s status or needs.
• Maintain timely, accurate, and thorough documentation of all services provided, in accordance with agency policy, Medicaid/CCS standards, and ethical guidelines.
• Document client interactions, service delivery, recovery/treatment planning, coordination with providers and natural supports, and progress toward goals.
• Ensure that all entries in the clinical record are professional, person-centered, and reflect the client’s voice and individualized recovery journey.
• Assist clients in self-advocacy.
• Help clients obtain and maintain other necessary services such as medical, dental, legal, financial, and housing services.
• Provide intervention including psychosocial evaluation and counseling of clients, families and groups.
• Engage clients’ natural resources.
• Refer to community resources.
• Oversee the performance of array providers to ensure services being provided are matching identified goals and making progress.
• Serve as an advocate and liaison between the client and social, financial, community, health and legal services/resources.
• Attend psychiatric appointments with your clients.
• Drive to and help your clients apply for housing, social security, or other services.
• Help them understand and maintain their health and food benefits.
• Guide them through anxious situations.
• Help them make phone calls.
• Get them to their medication assisted treatment appointments by taking them yourself, or setting up cab rides.
• Provide appointment reminders.
• Manage their team of providers.
• Review their teams notes and ensure the team is attending to the goals listed in their recovery plan.
• Write their recovery plan and assessment and update every six months.
• Call the police if they need a welfare check due to suicidality.
• Put referrals in for treatment.
• Engage in regular supervision with assigned supervisor for ongoing case consultation, task management, and professional growth.
• Come prepared to supervision meetings with all required documentation completed in advance (i.e. caseload updates, supervision forms, documentation questions, or consultation needs).
• Adhere to all deadlines related to recovery plans, assessments, and documentation of services.
• Provide Individual Skills Development and Enhancement (ISDE) in many different areas.
• Provide Family and Individual Psychosocial Education (IFPE).
• Provide Employment Related Skill Training (ERST).
• Provide Wellness Recovery and Management services.
• Provide Psychotherapy and Substance Use Treatment if fully licensed.
• Participate in agency and community policy change discussions and activities to meet the needs of our clients and any marginalized, oppressed, or disadvantaged population.

Benefits

• Supervision is a required component of the role and serves as a space to ensure high-quality service delivery, ethical practice, and alignment with CCS and Hope Inspired’s standards.
• Leadership supports you in ensuring you are doing everything you can for your clients, and are available for and offer consultation and support daily.
• We provide many opportunities for collaboration, support, and contact with the rest of the team for comradery and consultation.
• We support staff in maintaining good work/life balance/boundaries and support small caseloads (6-15 case management clients) in order to do our best work and prevent burnout.